Solved

Watchguard firewall - can't connect to it - code 5 : a connection could not be established to the device

Posted on 2014-04-12
6
1,705 Views
Last Modified: 2014-04-14
Trying to get into a Watchguard XTM2_ unit.  from a web page, we go to https://192.168.1.1:8080, get the login page, enter the password (admin is in the username field already).

It sits at checking login credentials for 10 seconds or so, then gives a timeout code : 5 A connection could not be established to the device.

Any advice?

anyone have an opinion on Watchguard products? I am still annoyed at their lame customer service (days to call back and then they are pompous and defend the turn around time).
0
Comment
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 25

Assisted Solution

by:Zephyr ICT
Zephyr ICT earned 334 total points
ID: 39996970
Is there something blocking the access to the page? No proxies in the browser??

Might be necessary to reboot the Firewall.

My opinion on Watchguard is still the same after all these years, that I prefer other brands like SonicWall, Checkpoint, Palo Alto, Juniper ... Anything but Watchguard, that's just my personal opinion though ;)
0
 

Author Comment

by:BeGentleWithMe-INeedHelp
ID: 39996972
thanks.  I just like hearing others don't like watchguard. I know very little other than I don't like the way they run their support so it's reassuring to hear that experts don't like watchguard either.

I will get someone on site on Monday to reboot the box and will likely get in ok. so it solves this message. and that will likely resolve the stopping of the VPN... for now.
0
 
LVL 25

Accepted Solution

by:
Zephyr ICT earned 334 total points
ID: 39996982
I am or was, don't know if it's still active, certified for Watchguard because I had to ... But I never really liked their products either, too "sensitive" ... Needed frequent reboots and so on ... Just not stable. Don't have too much experience with their support, so can't really voice my opinion there.
0
Turn your laptop into a mobile console!

The CV211 Laptop USB Console Adapter provides a direct Laptop-to-Computer connection for fast and easy remote desktop access with no software to install.

 
LVL 27

Assisted Solution

by:skullnobrains
skullnobrains earned 166 total points
ID: 39997167
most likely the web interface connects to the command line interface which is down, or possibly the authentication service is. i've also seen devices that block after a number of concurrent connections and which don't reset connections unless you perform a clean logout.

try to connect using ssh or telnet. this should let you know what happens and if it is likely to happen again in the future

---

as far as customer service go, i don't have any with watchguard, but my experience with fortinet and sonicwall (dell) is pretty much the same as yours, with additional attempts to hide known problems and obvious refusal to give useful information regarding the internals in the case of fortinet. i had a short and much better experience with juniper. then my personal advice would be move to something like pfsense. it is free without support, and if you do purchase support, they will or will not be able to help, but they won't act pompous. additionally, you'll find a community with lots of helpful people. and if you need a feature that is not included yet (good luck to find one ;) then you can always add it yourself of have someone do it for you.
0
 

Author Comment

by:BeGentleWithMe-INeedHelp
ID: 39999132
thanks.  a reboot resolved getting into the box and restored the VPN.  Spra - what are you using now?

Thanks guys!
0
 
LVL 25

Expert Comment

by:Zephyr ICT
ID: 39999168
Glad to see it solved...

I'm mostly supporting Checkpoint and Juniper, some SonicWall for the smaller companies ... And some pfsense boxes for the more special cases ;)

At my office it's a combination of Juniper SRX (great stuff) and pfsense.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Tired of waiting for your show or movie to load?  Are buffering issues a constant problem with your internet connection?  Check this article out to see if these simple adjustments are the solution for you.
Getting hacked is no longer a matter or "if you get hacked" — the 2016 cyber threat landscape is now titled "when you get hacked." When it happens — will you be proactive, or reactive?
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
There's a multitude of different network monitoring solutions out there, and you're probably wondering what makes NetCrunch so special. It's completely agentless, but does let you create an agent, if you desire. It offers powerful scalability …

690 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question