Solved

Can't open downloaded xls files except in safe mode

Posted on 2014-04-13
8
430 Views
Last Modified: 2014-04-13
Am in windows 7, Excel 7. If someone sends me an xls attachment - or if I download an xls file - it comes across with and IE7 Icon and I can't open it. It flashes for a second and then disappears. If I open in safe mode, and save it, everything is fine. Also -- if I forward to another email address that gives the option to open as HTML that works too. Any ideas?
0
Comment
Question by:jlouija
  • 5
  • 3
8 Comments
 
LVL 29

Expert Comment

by:Randy Downs
ID: 39997411
Try saving it to .xlsx.

You may be running into Protected Mode .
0
 

Author Comment

by:jlouija
ID: 39997428
Thanks -- I am running Office 7 though.  According the link you sent it was introduced in 10
0
 

Author Comment

by:jlouija
ID: 39997432
Also -- what is the trick for saving to .xlsx? It only allows xls
0
Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

 
LVL 29

Expert Comment

by:Randy Downs
ID: 39997439
OK maybe this  is closer to what you are seeing.

First make sure that Office Button > Excel Options > Advanced > General: Ignore other applications that use DDE is unchecked. ...
Try disabling add-ins, removing files from your XLSTART folders and clearing the box at Office Button > Excel Options > Advanced > General: At Startup open all files in...
0
 

Author Comment

by:jlouija
ID: 39997458
Thanks -- that worked. There were now add-ins, but I had checked the DDE box before to see if that made any difference. Unchecking it now seems to have done the trick.
0
 

Author Comment

by:jlouija
ID: 39997475
I've requested that this question be closed as follows:

Accepted answer: 0 points for jlouija's comment #a39997458

for the following reason:

Very fast response -- quick to solution
0
 
LVL 29

Accepted Solution

by:
Randy Downs earned 500 total points
ID: 39997465
It looks like jlouija mistakenly credited his own comment with the solution.
0
 

Author Closing Comment

by:jlouija
ID: 39997476
I did indeed mistakenly credit myself  -- hopefully I was able to resolve that with the last move.
0

Featured Post

Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Explore the encryption capabilities built into Google Apps and how these features can help you meet privacy policy and regulatory compliance, but are not a full solution. Understand and compare the most popular email encryption services for Google A…
Join Greg Farro and Ethan Banks from Packet Pushers (http://packetpushers.net/podcast/podcasts/pq-show-93-smart-network-monitoring-paessler-sponsored/) and Greg Ross from Paessler (https://www.paessler.com/prtg) for a discussion about smart network …
The viewer will learn how to use the =DISCRINV command to create a discrete random variable, use this command to model a set of probabilities and outcomes in a Monte Carlo simulation, and learn how to find the standard deviation of a set of probabil…
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question