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Can't open downloaded xls files except in safe mode

Posted on 2014-04-13
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Last Modified: 2014-04-13
Am in windows 7, Excel 7. If someone sends me an xls attachment - or if I download an xls file - it comes across with and IE7 Icon and I can't open it. It flashes for a second and then disappears. If I open in safe mode, and save it, everything is fine. Also -- if I forward to another email address that gives the option to open as HTML that works too. Any ideas?
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Question by:jlouija
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8 Comments
 
LVL 30

Expert Comment

by:Randy Downs
ID: 39997411
Try saving it to .xlsx.

You may be running into Protected Mode .
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Author Comment

by:jlouija
ID: 39997428
Thanks -- I am running Office 7 though.  According the link you sent it was introduced in 10
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Author Comment

by:jlouija
ID: 39997432
Also -- what is the trick for saving to .xlsx? It only allows xls
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LVL 30

Expert Comment

by:Randy Downs
ID: 39997439
OK maybe this  is closer to what you are seeing.

First make sure that Office Button > Excel Options > Advanced > General: Ignore other applications that use DDE is unchecked. ...
Try disabling add-ins, removing files from your XLSTART folders and clearing the box at Office Button > Excel Options > Advanced > General: At Startup open all files in...
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Author Comment

by:jlouija
ID: 39997458
Thanks -- that worked. There were now add-ins, but I had checked the DDE box before to see if that made any difference. Unchecking it now seems to have done the trick.
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Author Comment

by:jlouija
ID: 39997475
I've requested that this question be closed as follows:

Accepted answer: 0 points for jlouija's comment #a39997458

for the following reason:

Very fast response -- quick to solution
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LVL 30

Accepted Solution

by:
Randy Downs earned 500 total points
ID: 39997465
It looks like jlouija mistakenly credited his own comment with the solution.
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Author Closing Comment

by:jlouija
ID: 39997476
I did indeed mistakenly credit myself  -- hopefully I was able to resolve that with the last move.
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