?
Solved

Unable to kill mcafee service on win 2008

Posted on 2014-04-13
7
Medium Priority
?
785 Views
Last Modified: 2014-04-13
I was trying to uninstall mcafee av 8.8 and the uninstall looks to have gotten corrupted. In task manager I still see the mcshield.exe process and in service the mcshield service is still there and running. But there is no stop, or start commands. Looks like the service is still in protected mode from being able to be stopped.

I've tried using pstools to kill the service, msconfig all say access denied. I tried deleting and taking ownership of the mcafee entries in the registry but I get access denied.

Is there any ways t kill, or remove the entries from regedit. There are about 700 entries for mcafee in the registry.
0
Comment
Question by:rdefino
  • 2
  • 2
  • 2
  • +1
7 Comments
 
LVL 25

Expert Comment

by:Tony Giangreco
ID: 39997789
Try using Ccleaner. It has an uninstall utility for situations like this

Ccleaner.com
0
 
LVL 15

Accepted Solution

by:
Perarduaadastra earned 2000 total points
ID: 39997801
0
 
LVL 16

Expert Comment

by:joinaunion
ID: 39997804
Just to add directions for tool link above. You MUST reboot.

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331
0
What Security Threats Are We Predicting for 2018?

Cryptocurrency, IoT botnets, MFA, and more! Hackers are already planning their next big attacks for 2018. Learn what you might face, and how to defend against it with our 2018 security predictions.

 

Author Comment

by:rdefino
ID: 39997807
I already tried ccleaner and mcafee doesn't show in the programs and feature section to uninstall.

As for MCPR that's only for consumer products. I;m running mcafee enterprise AV 8.8
0
 
LVL 25

Expert Comment

by:Tony Giangreco
ID: 39997815
Try uninstalling it in safe mode
0
 

Author Comment

by:rdefino
ID: 39998079
I've requested that this question be closed as follows:

Accepted answer: 0 points for rdefino's comment #a39997807

for the following reason:

Wow, it worked for enterprise version. Thanks!!
0
 
LVL 15

Expert Comment

by:Perarduaadastra
ID: 39997845
What worked for uninstalling the enterprise version? The MCPR tool, the reboot, or uninstalling in safe mode?
0

Featured Post

When ransomware hits your clients, what do you do?

MSPs: Endpoint security isn’t enough to prevent ransomware.
As the impact and severity of crypto ransomware attacks has grown, Webroot has fought back, not just by building a next-gen endpoint solution capable of preventing ransomware attacks but also by being a thought leader.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article explains how to install and use the NTBackup utility that comes with Windows Server.
For anyone that has accidentally used newSID with Server 2008 R2 (like I did) and hasn't been able to get the server running again because you were unlucky (as I was) and had no backups - I was able to get things working by doing a Registry Hive rec…
This tutorial will give a an overview on how to deploy remote agents in Backup Exec 2012 to new servers. Click on the Backup Exec button in the upper left corner. From here, are global settings for the application such as connecting to a remote Back…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question