This is not politics. The green box above made it impossible to get the "full question wizard"
OS is Win 7
My desktop icons for SparkTrust PC Cleaner Plus and for RegZooka.exe are no longer functioning properly.
For example I get a pop up that tells me: “The Item ‘RegZooka.exe’ that this shortcut refers to has been changed or moved so this shortcut will no longer work properly. Do you want to delete this shortcut?”
I answered ‘no’ for RegZooka so the malfunctioning RegZooka icon remains on my desktop and it remains as well on my start menu (but does not trigger the program but presents the pop up “… will no longer work properly”.)
I answered “yes” (to delete the shortcut) for SparkTrust PC Cleaner Plus so the SparkTrust icon now appears neither on my desktop or on my Start menu.
However both of these programs remain listed in my Control Panel/Uninstall Programs list.
In response to this problem I contacted Advanced Tech Support in Boca Raton FL. They tried to take remote control of my PC but could not succeed in doing so until I booted in Safe Mode. They told me this was definitely a sign of some malware going on in my PC.
This troubles me because I very recently ran RegZooka (before the icon failure), Malwarebytes Anti-Malware, Panda Cloud Cleaner and PC-MRI Anti-Malware as well as the SparkTrust Cleaner (before the icon failure) as well as running Quick Scan in Panda Internet Security 2014. It seems to me I had done everything possible to purge my system of malware.
I have recent history with Advanced Tech Support and I am not sure I trust them. They pressured me into buying programs I am not sure I need (Panda Internet Security 2014 and PC-MRI Anti-Malware at $100 @) They sold me a tune up of my PC for $150 (it took about 4 hours by remote control) but I declined a $14.99 per month maintenance contract while being under the impression that the tune up came with a 30 day guarantee. After my FIRST tune up there were still problems so Advanced Tech Support had to charge me for a SECOND tune up at $100 plus $14.99 per mo. apparently the tune ups do not necessarily get everything the first or second time.
In the meanwhile I had a problem with Outlook neither sending or receiving emails. So I contacted Advanced Tech Support. They were with the problem for an hour and a half then a senior technician told me it was out of their hands. I contacted Microsoft and MS solved the problem in short order.
I was fed up with Advanced Tech Support (ATS) so I contacted SafeCart and had all my ATS charges reversed (They are great. No questions asked.)
Now with respect to this mystery malware which is supposedly lurking in my system I am in the position of needing to re-subscribe with ATS at $100 plus $14.99 per mo. in order to receive a THIRD tune up. Before that happens I am asking Experts Exchange if you have any advice with respect to these “changed or moved” shortcuts.
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