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HP G7 factory restore problems

Posted on 2014-04-14
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Last Modified: 2014-05-13
hello,

i did a factory restore  - went ok; using imagex
However, at reboot, after registry settings, preparing for first use, etc... i was met with the error cannot find script C:\system.sav\UTIL\TDCTWKs\HideCMD.vbs
error cannot find script C:\system.sav\UTIL\TDCTWKs\HideEXE.vbs

also i found the OS became Windows 7 Home Basic - while it was Home Premium before

using the search option of DARTS live cd - i looked for these file on the OS parttition, and the restore partition, but could not find them

can you help with this ?
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Question by:nobus
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12 Comments
 
LVL 25

Expert Comment

by:Tony Giangreco
ID: 39998895
It sounds like the restore DVD or ISO file you used to restore from was from Home basic instead of Home Premium.  I'd find the correct DVD or file and rerun the process.
0
 
LVL 8

Assisted Solution

by:Scott Thompson
Scott Thompson earned 100 total points
ID: 39998898
Hello again!

I just took a look at the recovery partition of an HP I'm working on.  It looks like the folder that needs to be copied is Factory Update.

Look at a file that might be named PBR.cmd in the PRELOAD folder, which includes instructions for when the recovery runs.

I'll upload the file I found, it may help you out.

The FactoryUpdate folder should go to C:\system.sav\util\
PBR.cmd
0
 
LVL 92

Author Comment

by:nobus
ID: 39999205
TG-TIS - no DVD - fropm partition
Scott - i can' download the cmd - it simply opens an html page
i believe you want me to download it - right ?
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LVL 8

Expert Comment

by:Scott Thompson
ID: 39999441
You can open it in Notepad
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LVL 92

Author Comment

by:nobus
ID: 39999450
i can copy it from the html page - but just found it starnge how it behaved
also  - to what location  do i copy this folder?  ==>  the folder that needs to be copied is Factory Update.
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LVL 88

Assisted Solution

by:rindi
rindi earned 400 total points
ID: 39999736
Can you run "imagex /info base.wim >wim.txt" and attach the wim.txt file you get in your next comment?
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LVL 8

Expert Comment

by:Scott Thompson
ID: 40000002
If we look at this command...

ECHO [BareMetal] Copy Factory Update >> %PBRLOG%
XCOPY /S/E/Y/I/R/F/H %FactoryUpdateSourceFolder%\*.*  %UPDrive%\SYSTEM.SAV\FACTORYUPDATE\*.*  >> %PBRLOG%

and this command
SET FactoryUpdateSourceFolder=%WorkDriveLetter%\sources\FACTORYUPDATE

It is basically telling us that the FactoryUpdate folder from the Recovery Drive is copied to C:\system.sav\factoryupdate\
0
 
LVL 92

Author Comment

by:nobus
ID: 40000933
>>  C:\system.sav\factoryupdate\   <<  does not exist; i suppose i make the proper fodler, and copy it into it?
here the wim.txt filewim.txt
0
 
LVL 88

Assisted Solution

by:rindi
rindi earned 400 total points
ID: 40000970
When running imagex use number "4", that is Home Premium in your wim. The others are Home Basic.
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LVL 92

Accepted Solution

by:
nobus earned 0 total points
ID: 40000989
ok - rindi - i'll run that
unbelievable; but i ran 2 and 3 to try; only not 4 (2 and 3 did not even put basic on there -some unbootable folders)

in the mean time - i ran the #4 -  at all was well - home premium - and completely working ! !
0
 
LVL 92

Author Closing Comment

by:nobus
ID: 40011187
it is a pleasure working with you guys - much appreciated.
at start it looked as an insurmountable problem to me; but now i learned a lot from you both; and i have a factory vew laptop
i could not thank you more!!
0
 
LVL 92

Author Comment

by:nobus
ID: 40061813
Rindi, and Scott:
if you like to participate - about the same subject another problem here : http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/Windows_7/Q_28432561.html

anyway - again, many thanks !
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