Best software for IT issue documentation
Hello,
I have looked around but could not find any specifics. I've heard of helpdesk software like LANdesk but i think this would be an overkill as I only have about 10 people in my office. I've use word docs and excel spreadsheets but the process involves plenty of labor. I've also use the free version of Sharepoint but my colleagues didn't like it either.
Has any used software to keep track of their tickets and as have a repository where we can look up the documentation history and tracks history etc ?
thx
t
I have looked around but could not find any specifics. I've heard of helpdesk software like LANdesk but i think this would be an overkill as I only have about 10 people in my office. I've use word docs and excel spreadsheets but the process involves plenty of labor. I've also use the free version of Sharepoint but my colleagues didn't like it either.
Has any used software to keep track of their tickets and as have a repository where we can look up the documentation history and tracks history etc ?
thx
t
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I use, and have great luck with, ManageEngine's Service Desk Plus... so much so that I am considering implementing their MDM offering. Service Desk Plus has a tickets system as well as asset tracking and a solutions database you can populate, with the option of making some or all of the solutions available to users so that they can try to solve their own issues. I rolled it out about five months ago, and still havent discovered all of its features!
They do offer a demo, and excellent customer support!
http://www.manageengine.com/
They do offer a demo, and excellent customer support!
http://www.manageengine.com/
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