I have looked around but could not find any specifics. I've heard of helpdesk software like LANdesk but i think this would be an overkill as I only have about 10 people in my office. I've use word docs and excel spreadsheets but the process involves plenty of labor. I've also use the free version of Sharepoint but my colleagues didn't like it either.
Has any used software to keep track of their tickets and as have a repository where we can look up the documentation history and tracks history etc ?