Solved

Outlook 2010 failing to send attachments

Posted on 2014-04-14
9
30 Views
Last Modified: 2016-06-02
I am unable to send attachments from Outlook 2010 via MS Exchange 2007.  Messages with no attachments send fine.  Only one user is experiencing out of many.  Any input?
0
Comment
Question by:dfezatt
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
9 Comments
 
LVL 38

Expert Comment

by:Gerwin Jansen, EE MVE
ID: 39999501
Is the user able to attach before sending? If so, what error does the user get, can you post that error? If attaching is not working, try switching format to RFT or HTML.
0
 

Author Comment

by:dfezatt
ID: 39999513
No error message received.  Attaching works fine however message hangs in the Outbox.
0
 
LVL 38

Expert Comment

by:Gerwin Jansen, EE MVE
ID: 39999536
Hmm, can you set 'Send Immediately When Connected' in Advanced Options? Or try disabling all plugins. Attachment is not too big, right?
0
Guide to Performance: Optimization & Monitoring

Nowadays, monitoring is a mixture of tools, systems, and codes—making it a very complex process. And with this complexity, comes variables for failure. Get DZone’s new Guide to Performance to learn how to proactively find these variables and solve them before a disruption occurs.

 

Author Comment

by:dfezatt
ID: 39999729
Ok, Send Immediately When Connected was checked.

Disabled plugins leaving only minimal.  Same result.  Email hangs in the Outbox.  No size limitations, very small .doc attached.
0
 
LVL 38

Accepted Solution

by:
Gerwin Jansen, EE MVE earned 500 total points
ID: 40000051
You could try giving that user a new profile through Control Panel -> Mail - Show Profiles -> Add (to check whether that users' profile maybe corrupt or not).
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40000256
Standard test - does it work through OWA?

If so, does the problem follow to another machine?

Simon.
0
 

Author Comment

by:dfezatt
ID: 40000331
Seemed like the new profile resolved the issue.  At least partly.

I am now able to send "selective" attachments.  More tests to follow. However, some attachments (.pdf or .jpg) small in size, cause the sending email window to become unresponsive.  While sending others, or forwarding from the inbox, works.

This (new) unit does have scanner software from Fujitsu as well as twain drivers.  I think I'll attempt uninstall and fresh install of the Office suite unless there are compelling options that are recommended.

Sends fine 100% with no attachments.

Thanks.
0

Featured Post

Guide to Performance: Optimization & Monitoring

Nowadays, monitoring is a mixture of tools, systems, and codes—making it a very complex process. And with this complexity, comes variables for failure. Get DZone’s new Guide to Performance to learn how to proactively find these variables and solve them before a disruption occurs.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question