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Outlook 2010 failing to send attachments

I am unable to send attachments from Outlook 2010 via MS Exchange 2007.  Messages with no attachments send fine.  Only one user is experiencing out of many.  Any input?
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dfezatt
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dfezatt
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1 Solution
 
Gerwin Jansen, EE MVETopic Advisor Commented:
Is the user able to attach before sending? If so, what error does the user get, can you post that error? If attaching is not working, try switching format to RFT or HTML.
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dfezattIT DirectorAuthor Commented:
No error message received.  Attaching works fine however message hangs in the Outbox.
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Gerwin Jansen, EE MVETopic Advisor Commented:
Hmm, can you set 'Send Immediately When Connected' in Advanced Options? Or try disabling all plugins. Attachment is not too big, right?
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dfezattIT DirectorAuthor Commented:
Ok, Send Immediately When Connected was checked.

Disabled plugins leaving only minimal.  Same result.  Email hangs in the Outbox.  No size limitations, very small .doc attached.
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Gerwin Jansen, EE MVETopic Advisor Commented:
You could try giving that user a new profile through Control Panel -> Mail - Show Profiles -> Add (to check whether that users' profile maybe corrupt or not).
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Simon Butler (Sembee)ConsultantCommented:
Standard test - does it work through OWA?

If so, does the problem follow to another machine?

Simon.
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dfezattIT DirectorAuthor Commented:
Seemed like the new profile resolved the issue.  At least partly.

I am now able to send "selective" attachments.  More tests to follow. However, some attachments (.pdf or .jpg) small in size, cause the sending email window to become unresponsive.  While sending others, or forwarding from the inbox, works.

This (new) unit does have scanner software from Fujitsu as well as twain drivers.  I think I'll attempt uninstall and fresh install of the Office suite unless there are compelling options that are recommended.

Sends fine 100% with no attachments.

Thanks.
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