Solved

Outlook 2010 failing to send attachments

Posted on 2014-04-14
9
23 Views
Last Modified: 2016-06-02
I am unable to send attachments from Outlook 2010 via MS Exchange 2007.  Messages with no attachments send fine.  Only one user is experiencing out of many.  Any input?
0
Comment
Question by:dfezatt
  • 3
  • 3
9 Comments
 
LVL 37

Expert Comment

by:Gerwin Jansen, EE MVE
ID: 39999501
Is the user able to attach before sending? If so, what error does the user get, can you post that error? If attaching is not working, try switching format to RFT or HTML.
0
 

Author Comment

by:dfezatt
ID: 39999513
No error message received.  Attaching works fine however message hangs in the Outbox.
0
 
LVL 37

Expert Comment

by:Gerwin Jansen, EE MVE
ID: 39999536
Hmm, can you set 'Send Immediately When Connected' in Advanced Options? Or try disabling all plugins. Attachment is not too big, right?
0
Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

 

Author Comment

by:dfezatt
ID: 39999729
Ok, Send Immediately When Connected was checked.

Disabled plugins leaving only minimal.  Same result.  Email hangs in the Outbox.  No size limitations, very small .doc attached.
0
 
LVL 37

Accepted Solution

by:
Gerwin Jansen, EE MVE earned 500 total points
ID: 40000051
You could try giving that user a new profile through Control Panel -> Mail - Show Profiles -> Add (to check whether that users' profile maybe corrupt or not).
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40000256
Standard test - does it work through OWA?

If so, does the problem follow to another machine?

Simon.
0
 

Author Comment

by:dfezatt
ID: 40000331
Seemed like the new profile resolved the issue.  At least partly.

I am now able to send "selective" attachments.  More tests to follow. However, some attachments (.pdf or .jpg) small in size, cause the sending email window to become unresponsive.  While sending others, or forwarding from the inbox, works.

This (new) unit does have scanner software from Fujitsu as well as twain drivers.  I think I'll attempt uninstall and fresh install of the Office suite unless there are compelling options that are recommended.

Sends fine 100% with no attachments.

Thanks.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
Find out what you should include to make the best professional email signature for your organization.
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Internet Business Fax to Email Made Easy - With  eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, f…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question