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Exchange 2010 alias account not sync with iPhone 5

Posted on 2014-04-14
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Last Modified: 2014-04-16
Have Exchange 2010 setup to with default sync settings. Have a clients phone that will sync one alias account but not another alias. Tried removing and adding back the account in the phone. Now removed I have removed the phone from his Exchange profile and can't get that back either. So Manage Mobile Phone is not longer there on the problem alias, but Exchange ActiveSync is Enabled.

Should the alias profile be listed as all the other users, or should they be added to his main profile under e-mail addresses?

Not sure what's going on.
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Question by:Harold
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14 Comments
 
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Expert Comment

by:Simon Butler (Sembee)
ID: 39999678
Alias?
What do you mean by that? ActiveSync is a 1:1 relationship with accounts. If the user has another account then you have to set that up separately within the device. Nothing will happen automatically.

Ensure that you have removed the mail profile on the device completely and then reboot the device. Also go in to the mailbox and ensure that the ActiveSync partnership has been removed.

Simon.
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by:Harold
ID: 39999717
Simone
Alias - I'm referring to in Exchange 2010, they are second and third address to separate domains.

"ActiveSync partnership has been removed." this should be removed? why?
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Simon Butler (Sembee) earned 1000 total points
ID: 39999800
As far as Exchange is concerned, a user only has one email address - the default.
Therefore you either have the addresses on the same account, in which case you are stuffed as it isn't possible to choose which address to send from, or you have additional mailboxes, which will need to be added to the device as additional accounts.

If you are trying to add the same device back to Exchange, then the existing partnership can get in the way - remove it and then you know it isn't a source of the problem.

Simon.
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by:Harold
ID: 39999906
Simon: I didn't originally set this up, so pardon all the questions. So I create a user, has it's default address. They are also going to 2 other addresses, to different domains. Would I go into the original account properties, e-mail addresses tab, then add the address there? OR create all separate accounts for each domain?
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by:Simon Butler (Sembee)
Simon Butler (Sembee) earned 1000 total points
ID: 40000245
It depends if the end user needs to reply as those addresses.
If they do, then you will need separate mailboxes (that usually does not use additional CALs).
If not, then the addresses can be out on to the same account and they will get email for all email addresses they have on the account.

Simon.
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Author Comment

by:Harold
ID: 40000266
You can't just setup Outlook to reply as, if all the addresses reside under the main?

Why is it, when you create an account in Exchange, it prompts for a password, but you don't have an option to change it later, like in AD? There is only a check box, to make the user change at next login.

We have no idea what the password would be for the other addresses(domain) and the main account authenticates with its AD password, so it's fine.
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by:Simon Butler (Sembee)
ID: 40000279
Exchange doesn't do any password control. It is all handled by Active Directory. Therefore if you create a user through the Exchange management tools it creates the user in AD. If you want to change the password you do so through ADUC, not Exchange.

Outlook has no mechanism to pick and choose email addresses that are on the same account. If you have multiple accounts then you can add them as an additional ACCOUNT in Outlook 2010 and higher, then you do get to pick which address the account goes from.

I didn't quite finish what I said above - As far as Exchange is concerned, all users only have on email address - the default. Any other addresses are aliases for INBOUND email only.
The classic example is something like steven.smith, where I might put stephen.smith and steve.smith as aliases.

Simon.
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Author Comment

by:Harold
ID: 40000290
"Therefore if you create a user through the Exchange management tools it creates the user in AD. If you want to change the password you do so through ADUC, not Exchange. "  if I create a user in Exchange I either pick the existing user ALREADY created in AD or create just an address in exchange.  This Exchange server doesn't create an AD account, I have to do that first.
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Expert Comment

by:Simon Butler (Sembee)
ID: 40000307
Exchange can create the user for you. If you choose to create a new user in the wizard.

Simon.
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Author Comment

by:Harold
ID: 40001478
Always get this, when try to build an account within Exchange.
Test-account-build-with-Exchange.png
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Expert Comment

by:Simon Butler (Sembee)
ID: 40001888
That is an indication of a problem with the domain, not a problem with Exchange.
Loads of reasons for it, a missing FSMO role holder is the first one I would check.

From a domain controller run

netdom query fsmo

Ensure that all servers listed as valid and online. If they are not, then you will need to seize the relevant role.

It can also be a sign of a bodged Sites and Services configuration.

Simply put, that is an AD error, not an Exchange error. Exchange is quite capable of creating users in AD all in one hit, it is just that there is a problem outside of Exchange that is stopping it from doing so.

Simon.
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Author Comment

by:Harold
ID: 40002414
The FSMO all looks correct to me....
C:\Documents and Settings\Administrator.TSN>netdom query fsmo
Schema owner                TSN-RAL-FILE01.tsn.corp

Domain role owner           TSN-RAL-FILE01.tsn.corp

PDC role                    TSN-RAL-FILE01.tsn.corp

RID pool manager            TSN-RAL-FILE01.tsn.corp

Infrastructure owner        TSN-RAL-FILE01.tsn.corp

The command completed successfully.


C:\Documents and Settings\Administrator.TSN>

I read more on seizing roles, but from the output, it all looks correct to me.

Can you give me direction in looking into the other possible problem/fix and I'll close this case, you helped me quite a bit.
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Expert Comment

by:Simon Butler (Sembee)
ID: 40004469
I don't really know what else to suggest. This is an AD error, not Exchange. For some reason the wizard in Exchange is having problems querying the domain. There is no one single answer for it. If you have another domain controller then you could try moving the FSMO roles to that other machine, including the global catalog function, then reboot Exchange and see if that resolves the issue.

Exchange can create accounts in its own wizard but for some reason due to another error is unable to on your system.

Simon.
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Author Closing Comment

by:Harold
ID: 40004597
Thank you
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