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Desktop shortcuts for mapped drives disappearing

Posted on 2014-04-14
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Last Modified: 2014-04-15
We have a user on Windows 7 that is experiencing missing desktop icons randomly (just for folders in mapped drives).  They will go to lunch and when they return all the shortcuts that they had created on their desktop will no longer be there.  All other icons and settings are unchanged.  We checked the recycle bin, checked if it was using a temp profile, checked the event viewer - all without success.

This happens about once a week and they have to recreate them manually to get back.

Thoughts???
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Question by:tampatechman
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Accepted Solution

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pjam earned 500 total points
ID: 40000136
I believe it happens on Sunday.
It is one of the irksome habits of Windows 7 Maintenance,
You can turn off maintenance or you can follow directions here for increasing the number of shortcuts allowed:
http://support.microsoft.com/kb/297684
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Author Comment

by:tampatechman
ID: 40001717
The mapped drives are not always getting disconnected.  Just the manually created desktop shortcuts to mapped drive folders are "disappearing" often while the user is away.

A user may have a mapped drive to G for \\server\folderA and desktop shortcuts to \\server\folderA\bills and \\server\folderA\expenses but those desktop shortcuts are behaving like someone is deleting them randomly.
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Expert Comment

by:pjam
ID: 40001843
Yes that is what maintenance does on Sunday unless you turn it off or increase the amount of allowed shortcuts as in the Doc.
They are probably still in the Recycle bin on Monday morning.
Nice, Huh?
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Author Closing Comment

by:tampatechman
ID: 40001869
Your solution worked, however we also found this which worked too

http://support.microsoft.com/kb/978980
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LVL 17

Expert Comment

by:pjam
ID: 40002212
Yes that is what I referred to when I said to turn off maintenance, not sure that is a good idea just for shortcuts.
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