Solved

How to remove Ask.com from Internet Explorer

Posted on 2014-04-14
9
1,191 Views
Last Modified: 2014-05-28
Hi,

Somehow ask.com got installed as the default search engine for IE 11.0.5. I have Windows 8. When I search for a way to remove it, all I get are sites that want me to download a remover. I don't want to install any of these....is there a safe way to get rid of it?

Also, for some reason, TopicTorch and WebDownloader keep getting installed. Is there a way to prevent this? It's driving me crazy. Thanks in advance.
0
Comment
Question by:sheana11
  • 3
  • 2
  • 2
  • +2
9 Comments
 
LVL 10

Expert Comment

by:Rafael
ID: 40000367
sounds like you have malware on your system.  Download Malware Bytes from http://www.malwarebytes.org/ to check. It will remove these.
0
 
LVL 25

Expert Comment

by:Tony Giangreco
ID: 40000377
Open IE, go to Tools, internet Options, Connections, Managed add-ons

In search providers, select Ask and click the disable button.

Close IE, Go to control panel, programs & Features
Highlight Ask and click undelete at the top

Ask isn't really spyware, its a nuisance search engine that some people like.

I just keep google selected as the search engine. It keeps the systems reasonably clean.

Don't forget to delete temporary files on the general tab in IE.
0
 
LVL 83

Expert Comment

by:Dave Baldwin
ID: 40000456
On all the computers that I have removed Ask from, it was listed also in the Add/Remove programs.  You need to remove it there also to prevent it from coming back.
0
Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

 
LVL 25

Expert Comment

by:Tony Giangreco
ID: 40000460
Sorry, in my posting, I meant uninstall, not Undelete.

Highlight Ask and click undelete at the top
0
 
LVL 10

Accepted Solution

by:
Rafael earned 500 total points
ID: 40000614
Outside of Malware Bytes that I previously suggested. Here is a step by step from a web site with screen prints and everything.

http://malwaretips.com/blogs/remove-ask-toolbar-and-search/
0
 
LVL 18

Expert Comment

by:web_tracker
ID: 40000690
The ask tool bar is most often installed as part of a java update. You have to be very careful when installing java as often you will be installing the ask tool bar unless you remove the check mark. The tool bar can be removed by the add and remove programs, also be deleting it in the managed add ons in internet explorer, both of these steps were mentioned previously by other contributors in this thread. It is not really classified as malware but does have malware like behaviour. It is usually easily removed. If you have other browsers make sure the tool bar is removed in the other browsers as well.
0
 
LVL 25

Expert Comment

by:Tony Giangreco
ID: 40001344
Have we answered your question?
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 40002812
sheana11--
If Ask and Ask Toolbar are not in Control Panel|Programs and Features|Uninstall or Change program list, use Revouninstaller and look to see if Ask is there so Revo can remove.
http://www.revouninstaller.com/revo_uninstaller_free_download.html
0
 
LVL 83

Expert Comment

by:Dave Baldwin
ID: 40002882
I just removed Ask from a client's computer.  Both in Add-ons and in the Control Panel.
0

Featured Post

Gigs: Get Your Project Delivered by an Expert

Select from freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

One of the biggest threats in the cyber realm pertains to advanced persistent threats (APTs). This paper is a compare and contrast of Russian and Chinese APT's.
This article outlines the process to identify and resolve account lockout in an Active Directory environment.
This Micro Tutorial will demonstrate how to add subdomains to your content reports. This can be very importing in having a site with multiple subdomains.
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question