windows 7 system restore says error, the volume shadows copy service used by system restore

hi, im running windows 7 professional.
i need to restore to earlier time, but the systems restore gives an error:

when i goto system restore, it  says 'system restore does not appear to be functioning correctly on this system' 'a volume shadow copy service used by system restore encountered an unexpected error'
there is no option available, there is no restore point there on ly a cancel button?
help.
MarcHelfandAsked:
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Tony GiangrecoConnect With a Mentor Commented:
If there are that many problems, I'd do a fresh install if you have the DVD's and a data backup.

I clean install can be done in a few hours and then let it run over night installing updates.
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Tony GiangrecoCommented:
What situation requires a restore?
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MarcHelfandAuthor Commented:
well initially the user had a program error, so i think they booted and went to the 'last know good config', and then it really was worse, then the network card inst working, and the services arent running, etc...
its windows 7 pro sp1..
so i just wanted to restore to earlier point, and the system restore error popped up, and i cant do a restore.
is there a dirty install i can do?
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MarcHelfandAuthor Commented:
i know but the user has programs, and i thought i could reinstall fresh over itself... and possibly keep the apps
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Tony GiangrecoCommented:
That is also a possibility, but if the system says there are no restore points available, there isn't too much you can do.
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MarcHelfandAuthor Commented:
well it doesnt say thertes no restore points...
it says system restore has an error, some sort of volume shadow copy ?
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Tony GiangrecoCommented:
Try restarting and/or restarting the services that control those.
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Tony GiangrecoCommented:
right click Computer, select properties, System protection
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aadihCommented:
Try troubleshooting from control panel.
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MarcHelfandAuthor Commented:
i ll try the serveices in a bit. i came back to my house to grab flash drive, and original cd rom for win 7 pro for that system, i may simply do a fresh install, and then deal with the client apps, settings, etc..
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aadihCommented:
Before you reinstall, please try a repair (install) first.
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MarcHelfandAuthor Commented:
Well it's not my first option, but i couldn't get system restore working.
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