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Word 2003 Autotext - Context menu does not appear

Posted on 2014-04-14
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Last Modified: 2014-04-25
My customer is using Word 2003 Autotext.  When he enters a text (e.g. KR for Kind Regards) and presses F3 the autotext appears.  When he enters the text and rightclicks the context menu, the autotext context menu is empty.

Any idea?
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Question by:whenz
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GrahamSkan earned 500 total points
ID: 40000853
It sounds as if there is something wrong with one or more undocumented settings in the Word installation.

Microsoft has a troubleshooting page which makes these suggestions:

1. Delete the Word Data registry subkey
2. Delete the Word Options registry key
3. Rename the Normal.dot or Normal.dotm global template file
4. Disable the Startup folder add-ins
5. Delete the COM add-ins registry keys

The suggestions should be tried in the order given. The page with the full details is here:
http://support.microsoft.com/kb/921541/en-gb
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by:whenz
ID: 40021972
I sorted it out.  The issue is that the AutoText in Header has a different style then the one in the normal body.  Therefore I don't see the same Autotext in the header.
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Expert Comment

by:GrahamSkan
ID: 40022208
Great. Thanks for that information. We can add it to suggestions for future similar problems.
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