Word 2003 Autotext - Context menu does not appear

My customer is using Word 2003 Autotext.  When he enters a text (e.g. KR for Kind Regards) and presses F3 the autotext appears.  When he enters the text and rightclicks the context menu, the autotext context menu is empty.

Any idea?
whenzAsked:
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GrahamSkanConnect With a Mentor RetiredCommented:
It sounds as if there is something wrong with one or more undocumented settings in the Word installation.

Microsoft has a troubleshooting page which makes these suggestions:

1. Delete the Word Data registry subkey
2. Delete the Word Options registry key
3. Rename the Normal.dot or Normal.dotm global template file
4. Disable the Startup folder add-ins
5. Delete the COM add-ins registry keys

The suggestions should be tried in the order given. The page with the full details is here:
http://support.microsoft.com/kb/921541/en-gb
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whenzAuthor Commented:
I sorted it out.  The issue is that the AutoText in Header has a different style then the one in the normal body.  Therefore I don't see the same Autotext in the header.
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GrahamSkanRetiredCommented:
Great. Thanks for that information. We can add it to suggestions for future similar problems.
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