Solved

SCCM Software center - Unable to make changes to your software

Posted on 2014-04-15
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Last Modified: 2014-05-04
Hello, we are pushing the latest Lync 2013 version to users with SCCM and generally it works fine. One client user does however receive the error message

"Unable to make changes to your software. More information: The software change returned error code 0x1(1)."

Google seems to give inconclusive answers to the source to this problem, and I have attached client SCCM links that hopefully can shed som light on the issue.
Please advise.
SCCM-Log-files.zip
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Question by:AndersBiro
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Expert Comment

by:bbao
ID: 40003064
only one particulat user has the problem?

if so, per your observation, what's the difference between the user and other users including computer hardware, OS, installed software and user rights / permissions?
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Author Comment

by:AndersBiro
ID: 40003546
So far I have only had one report of user problem, and there should be no difference in rights/permissions or significant difference in hardware/software.

The Software center error message is unfortunately not more informative, and I cannot make much sense from the SCCM client logs.

Perhaps there are other logs that should be considered as well?
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LVL 37

Expert Comment

by:bbao
ID: 40003583
> Perhaps there are other logs that should
be considered as well?

on that client computer having the problem, check Windows Event Logs under both System and Application, see anything related to the error or happened at the error time.
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LVL 37

Expert Comment

by:bbao
ID: 40003584
> Perhaps there are other logs that should
be considered as well?

on that client computer having the problem, check Windows Event Logs under both System and Application, see anything related to the error or happened at the error time.
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Accepted Solution

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AndersBiro earned 0 total points
ID: 40031377
Problem solved, it turned out that an installed 64-bit Office did conflict with a 32-bit Lync Client, and so worked after uinstallation of 64-bit office.
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Author Closing Comment

by:AndersBiro
ID: 40040183
I did solve it myself.
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