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Office 2013/OneDrive/SharePoint links not working in Explorer

Posted on 2014-04-15
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Last Modified: 2016-11-23
I have one workstation that is a brand new Dell that is experiencing issues with the OneDrive and SharePoint shortcuts.

The PC that we replaced, showed the OneDrive file location in Windows Explorer. It also showed the SharePoint links in Explorer without any issues.

On the new PC, I can’t get either to function properly on the new machine. I have it set up now so that when the user logs into Office 365 OWA, she can then access her links in Windows Explorer but I can’t automate this like the old PC did. All other users are set up the same way and have no issues. I’m missing something but not sure what.
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Question by:johnny181
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Vasil Michev (MVP) earned 250 total points
ID: 40002021
Go over the suggestions in these articles:

http://support.microsoft.com/kb/2616712

http://support.microsoft.com/kb/2629108

The basics are to use up to date version of IE, have the site in trusted sites, make sure the service is running and the user has checked the 'keep me signed' option. Even then, it's still mandatory to open the browser first to refresh the cookie/token, and then use any of the links/mapped driver/etc.
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