Solved

Volume Shadow Copy Service Error

Posted on 2014-04-15
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367 Views
Last Modified: 2014-04-24
I am receiving several error messages on a Windows 2008 R2 x64 SP1 server.  The event log states the following:
Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG. Routine details GetSnapshot({00000000-0000-0000-0000-000000000000},00000000003FD880).

Operation:
   Get Shadow Copy Properties

Context:
   Execution Context: Coordinator

I haven't found too much information on this matter that is helpful in resolving this issue.  I have posted the details from the Event viewer below.

+ System

  - Provider

   [ Name]  VSS
 
  - EventID 12294

   [ Qualifiers]  0
 
   Level 2
 
   Task 0
 
   Keywords 0x80000000000000
 
  - TimeCreated

   [ SystemTime]  2014-04-15T09:29:49.000000000Z
 
   EventRecordID 462376
 
   Channel Application
 
   Computer SBS01.radpad.local
 
   Security
 

- EventData

   {b5946137-7b9f-4925-af80-51abd60b20d5}
   GetSnapshot({00000000-0000-0000-0000-000000000000},00000000003FD880)
   Operation: Get Shadow Copy Properties Context: Execution Context: Coordinator
   2D20436F64653A20434F52434F4F524330303030303835302D2043616C6C3A20434F52434F4F524330303030303739372D205049443A202030303031313734342D205449443A202030303031333337362D20434D443A2020433A5C57696E646F77735C73797374656D33325C76737376632E6578652020202D20557365723A204E616D653A204E5420415554484F524954595C53595354454D2C205349443A532D312D352D313820


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 6F43202D 203A6564 43524F43 43524F4F
0008: 30303030 30353830 6143202D 203A6C6C
0010: 43524F43 43524F4F 30303030 37393730
0018: 4950202D 20203A44 31303030 34343731
0020: 4954202D 20203A44 31303030 36373333
0028: 4D43202D 20203A44 575C3A43 6F646E69
0030: 735C7377 65747379 5C32336D 76737376
0038: 78652E63 20202065 7355202D 203A7265
0040: 656D614E 544E203A 54554120 49524F48
0048: 535C5954 45545359 53202C4D 533A4449
0050: 352D312D 2038312D  


In Bytes

0000: 2D 20 43 6F 64 65 3A 20   - Code:
0008: 43 4F 52 43 4F 4F 52 43   CORCOORC
0010: 30 30 30 30 30 38 35 30   00000850
0018: 2D 20 43 61 6C 6C 3A 20   - Call:
0020: 43 4F 52 43 4F 4F 52 43   CORCOORC
0028: 30 30 30 30 30 37 39 37   00000797
0030: 2D 20 50 49 44 3A 20 20   - PID:  
0038: 30 30 30 31 31 37 34 34   00011744
0040: 2D 20 54 49 44 3A 20 20   - TID:  
0048: 30 30 30 31 33 33 37 36   00013376
0050: 2D 20 43 4D 44 3A 20 20   - CMD:  
0058: 43 3A 5C 57 69 6E 64 6F   C:\Windo
0060: 77 73 5C 73 79 73 74 65   ws\syste
0068: 6D 33 32 5C 76 73 73 76   m32\vssv
0070: 63 2E 65 78 65 20 20 20   c.exe  
0078: 2D 20 55 73 65 72 3A 20   - User:
0080: 4E 61 6D 65 3A 20 4E 54   Name: NT
0088: 20 41 55 54 48 4F 52 49    AUTHORI
0090: 54 59 5C 53 59 53 54 45   TY\SYSTE
0098: 4D 2C 20 53 49 44 3A 53   M, SID:S
00a0: 2D 31 2D 35 2D 31 38 20   -1-5-18

I have tried to restart the service and have recreated the backup job.  Still nothing.  Not sure if I need to re-install the VSS or not.  Any thoughts?
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Comment
Question by:ebsadmin
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5 Comments
 
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Expert Comment

by:Santosh Gupta
Comment Utility
Hi,

Please check and make sure that "Volume shadow copy services" is running.

run VSSADMIN LIST WRITERS command and see the output.
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Author Comment

by:ebsadmin
Comment Utility
Santosh,
VSS is running and none of the writers on the system came back with an error.  All of the writers are stable and operational.
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Accepted Solution

by:
Santosh Gupta earned 500 total points
Comment Utility
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Author Comment

by:ebsadmin
Comment Utility
Santosh,
Thanks for the article.  The article makes mention of Crash Plan in it.  The server in question also runs Crash Plan.  I am wondering if the VSS services are in conflict between the to backup requests.  To find out, I have modified the NT backup to reflect a bare metal recovery backup instead of a full system.  This should balance out the VSS service requests.  I will let you know in the morning.  Thanks again.
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Author Closing Comment

by:ebsadmin
Comment Utility
Thanks for the help!
0

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