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Subfolder Disappearing in Outlook 2013

Posted on 2014-04-15
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Last Modified: 2014-09-03
User has an additional mailbox added to their outlook profile of which they have created subfolders under the inbox. after 1 or 2 weeks the created subfolders will disappear. I have checked the exchange server and it shows more total items then what appears in Outlook. Has anyone seen this?
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Expert Comment

by:Timothy McCartney
ID: 40051209
Do you have outlook configured to cache email to the local workstation? If so, can you try disabling it and see if the folders reappear?
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Timothy McCartney earned 500 total points
ID: 40051220
To configure cached mode in outlook 2013, follow the steps below:

1.

Click the File tab in the top left of Outlook

2.

Click the Account Settings drop-down button, then click Account Settings from the list

3.

Select the mailbox having issues, then click Change

4.

Uncheck the box that says Use Cached Exchange Mode then click Next

5.

Click Finish
You may need to restart Outlook after you change the setting above for it to take effect.
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