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Subfolder Disappearing in Outlook 2013

User has an additional mailbox added to their outlook profile of which they have created subfolders under the inbox. after 1 or 2 weeks the created subfolders will disappear. I have checked the exchange server and it shows more total items then what appears in Outlook. Has anyone seen this?
Health Payment Systems
Health Payment Systems
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1 Solution
Timothy McCartneySYS ADMINISTR I INFRASCommented:
Do you have outlook configured to cache email to the local workstation? If so, can you try disabling it and see if the folders reappear?
Timothy McCartneySYS ADMINISTR I INFRASCommented:
To configure cached mode in outlook 2013, follow the steps below:


Click the File tab in the top left of Outlook


Click the Account Settings drop-down button, then click Account Settings from the list


Select the mailbox having issues, then click Change


Uncheck the box that says Use Cached Exchange Mode then click Next


Click Finish
You may need to restart Outlook after you change the setting above for it to take effect.
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