Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Subfolder Disappearing in Outlook 2013

Posted on 2014-04-15
2
Medium Priority
?
252 Views
Last Modified: 2014-09-03
User has an additional mailbox added to their outlook profile of which they have created subfolders under the inbox. after 1 or 2 weeks the created subfolders will disappear. I have checked the exchange server and it shows more total items then what appears in Outlook. Has anyone seen this?
0
Comment
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
2 Comments
 
LVL 9

Expert Comment

by:Timothy McCartney
ID: 40051209
Do you have outlook configured to cache email to the local workstation? If so, can you try disabling it and see if the folders reappear?
0
 
LVL 9

Accepted Solution

by:
Timothy McCartney earned 2000 total points
ID: 40051220
To configure cached mode in outlook 2013, follow the steps below:

1.

Click the File tab in the top left of Outlook

2.

Click the Account Settings drop-down button, then click Account Settings from the list

3.

Select the mailbox having issues, then click Change

4.

Uncheck the box that says Use Cached Exchange Mode then click Next

5.

Click Finish
You may need to restart Outlook after you change the setting above for it to take effect.
0

Featured Post

Connect further...control easier

With the ATEN CE624, you can now enjoy a high-quality visual experience powered by HDBaseT technology and the convenience of a single Cat6 cable to transmit uncompressed video with zero latency and multi-streaming for dual-view applications where remote access is required.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today companies are subjected to more-and-more data, and it won't stop any time soon.  But there are obvious opportunities for reducing data, particularly data duplicated among companies.
When asking a question in a forum or creating documentation, screenshots are vital tools that can convey a lot more information and save you and your reader a lot of time
The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…
An overview on how to enroll an hourly employee into the employee database and how to give them access into the clock in terminal.

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question