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Office Web Apps 2013 Service fails to start

Posted on 2014-04-15
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Last Modified: 2014-04-22
Hello,

I have a SP 2013 server that is running with a web application and site collection.  No issues here.  I set up another server to install Office Web Apps, and installed all of the prerequisites, but the service starts, then stops immediately (The Office Web Apps service on Local Computer started and then stopped.  Some services stop automatically if they are not in use by other services or programs).

Hmmm.

The service properties are for Local System as the log on account.

Here is more of the Event log message:

 Service cannot be started. System.InvalidOperationException: The farm settings are invalid, so the AgentManager cannot start successfully. at Microsoft.Office.Web.Environment.WacServer.AgentManager.AgentController.ValidateFarmSettings() at Microsoft.Office.Web.Environment.WacServer.AgentManager.AgentController.StartAgents() at Microsoft.Office.Web.Environment.WacServer.AgentManager.AgentManagerApplication.OnStart(String[] args) at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

I cannot seem to work my way around this error to get OWA installed.  Any assistance would be very helpful.

Thanks in advance,
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Question by:markymark10
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3 Comments
 
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Expert Comment

by:Mohit Nair
ID: 40003315
Go to the properties of that service > log on > Change the authentication from Local system to Farm admin account. Restart the service.
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Accepted Solution

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markymark10 earned 0 total points
ID: 40007337
Hi Mohit, unfortunately that didn't work.  

However, I found this post, and following these exact steps fixed the issue, and the service account starts using Local system.

http://technet.microsoft.com/en-us/library/jj219455(v=office.15).aspx
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Author Closing Comment

by:markymark10
ID: 40014369
I was able to locate the correct solution on my own.
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