Solved

Mac Outlook 2011 Sync Problem

Posted on 2014-04-16
3
6,806 Views
Last Modified: 2014-05-07
On an iMac machine running Outlook 2011 version 14.4.1 I have a sych issue. The machine is connected to the company Exchange server.  When looking at the progress bar for the sync I keep seeing Outlook trying to download attachments for a users mailbox. It says "Deleted Items - Downloading Attachments 0/20"

In the past emails with attachments have only been part received with Outlook generating backups of the .docx attachement. When you open the backup you see only part of the document.

Sync counts through the files, then starts again. It never completes successfully.

We have another machine with Outlook setup in the same way and the same user profile,  when the user logs in there are no issues with sync. There are no issues  with part received attachments.

This leads me to believe the issue is with this Mac machine and not Exchange.

Any help in resolving this would be appreciated.
0
Comment
Question by:richard1966
  • 2
3 Comments
 
LVL 22

Expert Comment

by:Sigurdur Armannsson
ID: 40005408
As you mention, the problem is most likely within the user area.

You can test this quickly by making a new user on the mac and only open Outlook on it and use the same user settings. If that is fine it definitely is the user area.

It would be worth the try to remove (make a copy before deletion) all Microsoft settings folders within the user area.

/Users/Problemuser/Library/Application Support/Microsoft/Office/

/Users/Problemuser/Library/Preferences/com.microsoft… files

/Users/Problemuser/Documents/Microsoft User Data/

All these files would be built again, but the user might possibly miss some settings from the template folder.
0
 

Accepted Solution

by:
richard1966 earned 0 total points
ID: 40036647
The problem was caused by a routing issue to the server. Outlook couldn't complete its sync as the connection to Exchange kept failing. Simple in the end solved by running a ping test.

Thanks.
0
 

Author Closing Comment

by:richard1966
ID: 40046627
The problem wasn't Outlook, the problem was connectivity to Exchange server. Once identified Outlook worked fine.
0

Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Final Exchange 2010 to 2016 steps query 9 53
outlook 6 40
Restore MAC  computer back to its original OS 3 31
Mac OS X Server cant overwrite old files 7 21
Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

803 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question