Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Mac Outlook 2011 Sync Problem

Posted on 2014-04-16
3
6,817 Views
Last Modified: 2014-05-07
On an iMac machine running Outlook 2011 version 14.4.1 I have a sych issue. The machine is connected to the company Exchange server.  When looking at the progress bar for the sync I keep seeing Outlook trying to download attachments for a users mailbox. It says "Deleted Items - Downloading Attachments 0/20"

In the past emails with attachments have only been part received with Outlook generating backups of the .docx attachement. When you open the backup you see only part of the document.

Sync counts through the files, then starts again. It never completes successfully.

We have another machine with Outlook setup in the same way and the same user profile,  when the user logs in there are no issues with sync. There are no issues  with part received attachments.

This leads me to believe the issue is with this Mac machine and not Exchange.

Any help in resolving this would be appreciated.
0
Comment
Question by:richard1966
  • 2
3 Comments
 
LVL 22

Expert Comment

by:Sigurdur Armannsson
ID: 40005408
As you mention, the problem is most likely within the user area.

You can test this quickly by making a new user on the mac and only open Outlook on it and use the same user settings. If that is fine it definitely is the user area.

It would be worth the try to remove (make a copy before deletion) all Microsoft settings folders within the user area.

/Users/Problemuser/Library/Application Support/Microsoft/Office/

/Users/Problemuser/Library/Preferences/com.microsoft… files

/Users/Problemuser/Documents/Microsoft User Data/

All these files would be built again, but the user might possibly miss some settings from the template folder.
0
 

Accepted Solution

by:
richard1966 earned 0 total points
ID: 40036647
The problem was caused by a routing issue to the server. Outlook couldn't complete its sync as the connection to Exchange kept failing. Simple in the end solved by running a ping test.

Thanks.
0
 

Author Closing Comment

by:richard1966
ID: 40046627
The problem wasn't Outlook, the problem was connectivity to Exchange server. Once identified Outlook worked fine.
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

789 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question