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problems with importing email from outlook 2003 to outlook 2007

Posted on 2014-04-16
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Last Modified: 2014-04-18
have a customer running xp and oe
bought win 8 gateway laptops
customer has office 2007 on win 8 laptop  [upgraded to 8.1]
xp desktop had office 2003 installed
so imported oe to outlook 2003 so that I could transfer to win 8 laptop
exported pst files to flash drive
imported pst file to outlook 2007
everything ok but no email was showing
mystified
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Question by:roberttownsend
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John Hurst earned 1500 total points
ID: 40006246
Outlook 2007 works the same way as Outlook 2003 with respect to accounts and files but is a bit old for Windows 8.1.

Make sure the PST file is working on the XP machine and that email shows up there. Copy the file over to the Windows 8 machine again to a non-Outlook location. Make sure it is safe and make sure the mail is in it.

On Windows 8, go to Control Panel, Mail and delete the Outlook Profile. Restart, make a new Outlook Profile and then import the email from the most recent PST file that you just moved over.
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Author Closing Comment

by:roberttownsend
ID: 40008877
thanks
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Expert Comment

by:John Hurst
ID: 40008938
@roberttownsend - Thank you, and I was happy to help with this.
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