Best RMM Solution

Iam task with finding a RMM solution, what are some software you guys use in your company? we have Macs, Windows Vista, Windows 7, Windows 8
LVL 2
IT GuyAsked:
Who is Participating?
 
RobConnect With a Mentor Owner (Aidellio)Commented:
I've predominately used LANSweeper as we had predominately windows network.  It is WMI based but can do an inventory of other OS's it just takes a bit more setting up as the windows stuff happens out of the box.  It also has remote desktop support via the built in mstsc or vnc.

Kaseya is also very good and allows the users to raise tickets when they're having issues as well rather than always the other way around.  If I had the choice between Kaseya and LANSweeper, I would choose Kaseya.  Scheduling disk defrags for instance is easy.  I could go on and on but I've been happy with Kaseya.
0
 
eeRootCommented:
It depends on what you are monitoring.  Servers, networking, databases, apps, etc.  Nagios is one of the most, if not the, most popular tools.
0
 
IT GuyAuthor Commented:
these are some of the things i am looking for

Inventory Mgmt/Benchmark
Hardware and Software reporting
Directly connect to the user desktop
Silent Installs/un-installs
V-Pro
AD Integration – disabled /Enabled accounts, Locked Out Accounts, phone #
Hardware Warning (HD, Video Card, BIOS etc)
Antivirus/Anti-malware Reporting – Risk Detection
Patch Management / Drivers update
Data Loss Prevention
Warranty Status
WDS Imaging – master image for re-deployment
Network Equipment inventory
Local Knowledge base
Bandwidth Monitoring
OSX, Win Vista, Windows 7, Win 8
0
Get Certified for a Job in Cybersecurity

Want an exciting career in an emerging field? Earn your MS in Cybersecurity and get certified in ethical hacking or computer forensic investigation. WGU’s MSCSIA degree program was designed to meet the most recent U.S. Department of Homeland Security (DHS) and NSA guidelines.  

 
gheistConnect With a Mentor Commented:
Can you number your requirements, because each needs different tool.

For most monitoring/inventory you can adapt SNMP and nagios. What remains is probably up to finance.
We do account computer and replaceable parts separately, so we can move RAM of 4 old computers into one and keep that working for another 3 years.
0
 
IT GuyAuthor Commented:
i understand, what my company is looking for is a one dashboard console, we have nagios setup already but here is the most important things for my RMM

1. Inventory
2.Hardware & software Reporting
3. Connect to the user live desktop
4. Silent installs/un-installs
5.Antivirus/Anti-malware reporting
6.3rd Party patches install
0
 
IT GuyAuthor Commented:
Thanks
0
 
IT GuyAuthor Commented:
i am also trying out Kaseya. i am waiting on them for a reply on setting up a new account. what experience do you guys have with Kaseya?
0
 
IT GuyAuthor Commented:
We went with Dell Kace
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.