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Ho to fix MsMpEng.exe Application Error?
Hi, I just turned on my computer and i got the "MsMpEng.exe - Apllication Error", and i can not log properly into windows. See Attachmment with the PrintScreen:
My Specs:
Dell XPS M1710 laptop (quite old but powerfull..7 years or so.... still is my main computer)
Windows XP Pro 32bit SP2
4 Gig Ram
Nvidia Geforce Go 7900 GS
As soon as the log on screen appears, i get this error message. After i click on it several times, the computer Logs into windows, and i get my Desktop with all the icons and taskbar, but i can not select anything or press any button. The mouse Moves, but that is it. I can not even Shutdown or restart with the Start Menu, neither use the Task Manager with CTRL-ALT-DEL... it does not even appear....
Can someone tell me how to fix this? I already tried doing system restore to 2 days before today, but still i get the same message.
Note: Yesterday i installed a Tax program (given by the costarican Tax Ministry) which i guess could be the culprit of all this... It is a very poor program in my humble opinion, but i guess it affects windows...it is the obligatory program to present our taxes....
My Specs:
Dell XPS M1710 laptop (quite old but powerfull..7 years or so.... still is my main computer)
Windows XP Pro 32bit SP2
4 Gig Ram
Nvidia Geforce Go 7900 GS
As soon as the log on screen appears, i get this error message. After i click on it several times, the computer Logs into windows, and i get my Desktop with all the icons and taskbar, but i can not select anything or press any button. The mouse Moves, but that is it. I can not even Shutdown or restart with the Start Menu, neither use the Task Manager with CTRL-ALT-DEL... it does not even appear....
Can someone tell me how to fix this? I already tried doing system restore to 2 days before today, but still i get the same message.
Note: Yesterday i installed a Tax program (given by the costarican Tax Ministry) which i guess could be the culprit of all this... It is a very poor program in my humble opinion, but i guess it affects windows...it is the obligatory program to present our taxes....
SOLUTION
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ASKER
Yes i am using MS Security Essentials... what a surprise to hear that it is no longer supported? It was working fine until yesterday!...
The problem is that i can not log into normal windows...I will have to uninstall both those programs from SAFE MODE.
I Will try that, but before, why does the MsMpEng.Exe Error Message mentions something memory related? "the memory could not be read"...
EDIT: Sorry Bembi, i didnt saw your post. I will try uninstalling now.
The problem is that i can not log into normal windows...I will have to uninstall both those programs from SAFE MODE.
I Will try that, but before, why does the MsMpEng.Exe Error Message mentions something memory related? "the memory could not be read"...
EDIT: Sorry Bembi, i didnt saw your post. I will try uninstalling now.
You probably should also run the Dell
Hardware tests for hard drive, memory and motherboard. On a seven year old computer you could easily have a hardware error.
Hardware tests for hard drive, memory and motherboard. On a seven year old computer you could easily have a hardware error.
SOLUTION
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ASKER CERTIFIED SOLUTION
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ASKER
Great to know SETH SIMONS, exactly the same...so how do you "disable the service" ? I know i have done it before, but i dont remember how to access to it.
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There's been a known problem with an MSE update recently:
http://blogs.technet.com/b/enginenotifications/archive/2014/04/17/antimalware-engine-1-1-10502-0-was-released-to-customers-on-17-april-2014.aspx
http://blogs.technet.com/b/enginenotifications/archive/2014/04/17/antimalware-engine-1-1-10502-0-was-released-to-customers-on-17-april-2014.aspx
ASKER
Hi, computer is now up and running. Your advice with MSE was correct.
I did not uninstalled it, but i disabled MSE in msconfig while on SAFE MODE. Then i was able to log Normally into Windows, and from there i updated MSE. Once updated i restarted, i enabled it on MSCONFIG, so to start normallu, and now everything is great as before. Nothing to do with my tax software...
I will definetely take your advice on uninstalling MSE permanently and updating to SP3, but i can not do it right now, perhaps in a month or so. I also will start using Windows 7...
Thanks for all your support. Excellent help as always here in Experts Exchange.
I did not uninstalled it, but i disabled MSE in msconfig while on SAFE MODE. Then i was able to log Normally into Windows, and from there i updated MSE. Once updated i restarted, i enabled it on MSCONFIG, so to start normallu, and now everything is great as before. Nothing to do with my tax software...
I will definetely take your advice on uninstalling MSE permanently and updating to SP3, but i can not do it right now, perhaps in a month or so. I also will start using Windows 7...
Thanks for all your support. Excellent help as always here in Experts Exchange.
1.) You tax software interference with the Security Essentials cleint (or which version you have installed). So possibly DLLs are overwritten or side by side doesn't work.
2.) You tax software is in the autostart group and produces errors which lets the virus scanner crashing.
3.) You catches a virus what avoids the start of the virus scan.
4.) YOu have a defect memory module (at least the error points to memory
You may run the memory check from windows to exclude the memory.
Try to start the computer in to the protected mode and see, if the it works. At least from there you may be able to uninstall the software again.