Outlook hotmail failure; they provide a 4 digit code but demand a 5 digit code.

As part of the new outlook Hotmail verification procedure they demand verification via another email account.  However, they provide only a 4 digit code, but demand a 5 digit code.  I'm now locked out.

A google search reveals others with this problem.  I've already submitted a request for help to them, but haven't heard back yet.  Will I ever?

Would appreciate any ideas/suggestions.

Thanks, Lewis.
lewisoAsked:
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MereteCommented:
Are you logging into your Microsoft account? Outlook?
this one?
You may need to contact your ISP for that password as it should match your windows email client.
Or go to your ISP web page and your account and log in there change password?
I agree it sucks as I cant click on an eye to see if the password is correct.
 Ensure caps is not on.

https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=12&ct=1397697877&rver=6.4.6456.0&wp=MBI&wreply=http:%2F%2Fmail.live.com%2Fdefault.aspx&lc=3081&id=64855&mkt=en-au&cbcxt=mai&snsc=1

 Did you know Messenger has moved to Skype
http://windows.microsoft.com/en-au/messenger/messenger-to-skype

Try logging into ebuddy it is a free web based client that will connect you to your hotmail.
http://ebuddymessenger.org/
Will save a lot of frustration.
There is a few other
Web-based MSN Messenger
http://en.kioskea.net/faq/150-web-based-msn-messenger
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lewisoAuthor Commented:
Solved.  For others looking for help, I will note that it seems like  outlook is more willing to help if you are using the original alternative email that you gave them.  In my case I was temporarily out of that one too, so that complicated it.  But still they should have this 4 digit mix up solved by now.
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