Solved

Outlook hotmail failure; they provide a 4 digit code but demand a 5 digit code.

Posted on 2014-04-16
2
2,463 Views
Last Modified: 2014-04-21
As part of the new outlook Hotmail verification procedure they demand verification via another email account.  However, they provide only a 4 digit code, but demand a 5 digit code.  I'm now locked out.

A google search reveals others with this problem.  I've already submitted a request for help to them, but haven't heard back yet.  Will I ever?

Would appreciate any ideas/suggestions.

Thanks, Lewis.
0
Comment
Question by:lewiso
2 Comments
 
LVL 70

Accepted Solution

by:
Merete earned 500 total points
ID: 40005606
Are you logging into your Microsoft account? Outlook?
this one?
You may need to contact your ISP for that password as it should match your windows email client.
Or go to your ISP web page and your account and log in there change password?
I agree it sucks as I cant click on an eye to see if the password is correct.
 Ensure caps is not on.

https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=12&ct=1397697877&rver=6.4.6456.0&wp=MBI&wreply=http:%2F%2Fmail.live.com%2Fdefault.aspx&lc=3081&id=64855&mkt=en-au&cbcxt=mai&snsc=1

 Did you know Messenger has moved to Skype
http://windows.microsoft.com/en-au/messenger/messenger-to-skype

Try logging into ebuddy it is a free web based client that will connect you to your hotmail.
http://ebuddymessenger.org/
Will save a lot of frustration.
There is a few other
Web-based MSN Messenger
http://en.kioskea.net/faq/150-web-based-msn-messenger
0
 

Author Comment

by:lewiso
ID: 40006796
Solved.  For others looking for help, I will note that it seems like  outlook is more willing to help if you are using the original alternative email that you gave them.  In my case I was temporarily out of that one too, so that complicated it.  But still they should have this 4 digit mix up solved by now.
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Ensuring effective and secure communication in the age of healthcare BYOD.
On Beyond Tools A conversation I recently had with the DevOps manager of a major online retailer really made me think about DevOps monitoring tools (https://www.onpage.com/devops-incident-management-tool/). The manager and I discussed how sever…
Wufoo.com provides powerful tools for surveying targeted groups, and utilizing data from completed surveys to find trends, discover areas of demand or customer expectation, and make business decisions on products or services.
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question