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lewiso

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Outlook hotmail failure; they provide a 4 digit code but demand a 5 digit code.

As part of the new outlook Hotmail verification procedure they demand verification via another email account.  However, they provide only a 4 digit code, but demand a 5 digit code.  I'm now locked out.

A google search reveals others with this problem.  I've already submitted a request for help to them, but haven't heard back yet.  Will I ever?

Would appreciate any ideas/suggestions.

Thanks, Lewis.
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Merete
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lewiso

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Solved.  For others looking for help, I will note that it seems like  outlook is more willing to help if you are using the original alternative email that you gave them.  In my case I was temporarily out of that one too, so that complicated it.  But still they should have this 4 digit mix up solved by now.