Solved

Rules Missing in Outlook but not OWA

Posted on 2014-04-16
2
680 Views
Last Modified: 2016-06-04
I have a user on Outlook 2013 connected to Exchange 2010 SP2 that only shows a few rules in Outlook but OWA shows more rules.

Is there a reason they rules are out of sync or do not show in Outlook? There also seems to be some phantom rule that is moving message to a folder but no rules match the criteria on why the emails are being moved to the folder. We did perform a SP2 to Exchange 2010 so not sure if the cause of the issue.
0
Comment
Question by:gregurl
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 40005964
Exchange 2010 SP2 is end of life (went EOL last week), you should upgrade to Exchange 2010 SP3 as soon as possible.

Sounds like the rules engine may well be corrupt.

The only option is probably to reset the rules engine using outlook.exe /cleanrules and rebuild the rules again. The end user may not like that answer but it is probably the only one that will work. Usually I would say to export the rules, but you can only do that through Outlook and if Outlook isn't showing all of the rules there is some corruption somewhere.

Simon.
0

Featured Post

Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Read this checklist to learn more about the 15 things you should never include in an email signature.
Phishing attempts can come in all forms, shapes and sizes. No matter how familiar you think you are with them, always remember to take extra precaution when opening an email with attachments or links.
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
how to add IIS SMTP to handle application/Scanner relays into office 365.

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question