Hacked email cleanup
Posted on 2014-04-16
Every two or three weeks the customer calls me to say that her email is hacked. She still uses AOL, often from her iPad and Android phone, and sometimes from her Win7 laptop. Periodically, long lists of her contacts get crazy emails that she did not originate.
All I have done for her so far is change her AOL password and security question, but the problem keeps coming back. Note that she does not want to abandon AOL, because she has had that email address 'forever'.
What else should I be doing to solve this problem? Please keep in mind the three devices she uses from three different operating systems. TIA