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Hacked email cleanup

Every two or three weeks the customer calls me to say that her email is hacked.  She still uses AOL, often from her iPad and Android phone, and sometimes from her Win7 laptop.  Periodically, long lists of her contacts get crazy emails that she did not originate.

All I have done for her so far is change her AOL password and security question, but the problem keeps coming back.  Note that she does not want to abandon AOL, because she has had that email address 'forever'.

What else should I be doing to solve this problem?  Please keep in mind the three devices she uses from three different operating systems.  TIA
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1 Solution
Tony GiangrecoCommented:
Install anti spyware software on all three devices. I'm assuming there must be a key logger app on one of them that is sending her credentials back to a hacker who then gets back into her account.

Yes, anti virus and anti spyware software does exist for those devices

This list should help!
Tony GiangrecoCommented:
Install one av app per deice and one onto spyware app per device. If the problem continues, I'd perform a clean install on the tablet and reset her phone back to the factory image.

That should help eliminate it. She may have a very highly embedded virus.
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