Link to home
Start Free TrialLog in
Avatar of Tony Giangreco
Tony GiangrecoFlag for United States of America

asked on

Problem Upgrading IE9 to 10 & 11

I just completed a laptop restore. Here was the posting on that
https://www.experts-exchange.com/questions/28410972/Restoring-a-Dell-Laptop.html
 
Now, IE on that laptop won’t upgrade from IE9 to 11.
 
I keep getting an update file. I’ve tried the IE10 update separately, IE11 separately and both together. Restarted between each attempt.
 
What is going on?
Avatar of nobus
nobus
Flag of Belgium image

>>  I keep getting an update file  <<  what file?
also look at what os version you are  - sp1, or basic - you can best  update the OS first
Avatar of Tony Giangreco

ASKER

Win 7 home SP1
Judging by the convoluted tale of the restore it seems entirely possible that not everything was fixed, even though it appeared to be.

Have you considered uninstalling IE9, as described here:

http://support.microsoft.com/kb/2579295

This may remove the obstacle to upgrading it, even if you have to install it again before upgrading to IE10 or 11.
I already ran sfc /scannow and ran a Windows repair.
ASKER CERTIFIED SOLUTION
Avatar of nobus
nobus
Flag of Belgium image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
I'm thinking of using Wsus to run the upgrades. Any comments?
i never used it - so from me "no comment" (like politicians)
I resolved this by installing Wsus Offline and was able to apply the updates with that tool. Since I found a solution that was not presented to me, I will request this question be closed with no points awarded.
i hope it keeps running - so go  ahead
The laptop just came back with a profile problem. this time I'm performing a clean install.

Thanks for your suggestions.
tx for feedback