Solved

Outlook 2013 & Exchange 2010, User Inbox Blank

Posted on 2014-04-17
2
2,450 Views
Last Modified: 2014-04-17
Really weird issue with Outlook 2013 connecting to Exchange 2010 using online mode.  We have a client that is moving to a terminal server environment.  The server is 2008 R2 with Office 2013 Pro.  A specific user; his inbox shows no email or blank, but all other folders show contents. All the other users on the terminal server work with no issues.  We do not want to use cached exchange mode on terminal server.  Any suggestions of what could be causing this issue would be appreciated.  

Below is a list of troubleshooting steps we have taken.

- Recreated Outlook mail profile
 - Recreated user profile on terminal server
 - Marked all email within inbox as read
 - Logged into owa, confirmed all email shows up
 - All email shows up in Outlook 2007 on Windows XP workstation
 - Used Outlook 2013 from remote computer online mode, same result
 - Tried cached exchange from remote PC, inbox shows up after sync
 - Installed Office 2013 on another server within network (Did not install any updates)
 - Setup mail profile for User, same result
 - Moved mailbox to another database in Exchange
- Tested auto discover on network– passed
 - Opened Outlook /safe
 - Opened Outlook /cleanviews
 - Reset view settings within Outlook
 - Rest security permissions for user account to default using ADUC
 - Verified inheritable permissions set in AD
 - Compared mailbox settings with another user mailbox that is working within Exchange (all settings match)
 - Upgraded Exchange 2010 to SP3 and latest rollups
0
Comment
Question by:JacksonTechnical
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 15

Accepted Solution

by:
achaldave earned 500 total points
ID: 40006801
0
 

Author Comment

by:JacksonTechnical
ID: 40006891
That particular article was for using cached Exchange mode, which we are not.  I did however try turning off preview and it did not correct the issue.  I then clicked off the inbox on another folder and back on it and the email did show up.  When I turned on preview, the inbox was blank again.  This seems more like a workaround and the user would like to use the preview.  Does anyone know what causes this so we can correct it?
0

Featured Post

Salesforce Made Easy to Use

On-screen guidance at the moment of need enables you & your employees to focus on the core, you can now boost your adoption rates swiftly and simply with one easy tool.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question