Solved

Outlook 2013 & Exchange 2010, User Inbox Blank

Posted on 2014-04-17
2
2,286 Views
Last Modified: 2014-04-17
Really weird issue with Outlook 2013 connecting to Exchange 2010 using online mode.  We have a client that is moving to a terminal server environment.  The server is 2008 R2 with Office 2013 Pro.  A specific user; his inbox shows no email or blank, but all other folders show contents. All the other users on the terminal server work with no issues.  We do not want to use cached exchange mode on terminal server.  Any suggestions of what could be causing this issue would be appreciated.  

Below is a list of troubleshooting steps we have taken.

- Recreated Outlook mail profile
 - Recreated user profile on terminal server
 - Marked all email within inbox as read
 - Logged into owa, confirmed all email shows up
 - All email shows up in Outlook 2007 on Windows XP workstation
 - Used Outlook 2013 from remote computer online mode, same result
 - Tried cached exchange from remote PC, inbox shows up after sync
 - Installed Office 2013 on another server within network (Did not install any updates)
 - Setup mail profile for User, same result
 - Moved mailbox to another database in Exchange
- Tested auto discover on network– passed
 - Opened Outlook /safe
 - Opened Outlook /cleanviews
 - Reset view settings within Outlook
 - Rest security permissions for user account to default using ADUC
 - Verified inheritable permissions set in AD
 - Compared mailbox settings with another user mailbox that is working within Exchange (all settings match)
 - Upgraded Exchange 2010 to SP3 and latest rollups
0
Comment
Question by:JacksonTechnical
2 Comments
 
LVL 15

Accepted Solution

by:
achaldave earned 500 total points
Comment Utility
0
 

Author Comment

by:JacksonTechnical
Comment Utility
That particular article was for using cached Exchange mode, which we are not.  I did however try turning off preview and it did not correct the issue.  I then clicked off the inbox on another folder and back on it and the email did show up.  When I turned on preview, the inbox was blank again.  This seems more like a workaround and the user would like to use the preview.  Does anyone know what causes this so we can correct it?
0

Featured Post

What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

Resolve DNS query failed errors for Exchange
Find out how to use Active Directory data for email signature management in Microsoft Exchange and Office 365.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
The view will learn how to download and install SIMTOOLS and FORMLIST into Excel, how to use SIMTOOLS to generate a Monte Carlo simulation of 30 sales calls, and how to calculate the conditional probability based on the results of the Monte Carlo …

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now