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Outlook 2013 & Exchange 2010, User Inbox Blank

Posted on 2014-04-17
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Last Modified: 2014-04-17
Really weird issue with Outlook 2013 connecting to Exchange 2010 using online mode.  We have a client that is moving to a terminal server environment.  The server is 2008 R2 with Office 2013 Pro.  A specific user; his inbox shows no email or blank, but all other folders show contents. All the other users on the terminal server work with no issues.  We do not want to use cached exchange mode on terminal server.  Any suggestions of what could be causing this issue would be appreciated.  

Below is a list of troubleshooting steps we have taken.

- Recreated Outlook mail profile
 - Recreated user profile on terminal server
 - Marked all email within inbox as read
 - Logged into owa, confirmed all email shows up
 - All email shows up in Outlook 2007 on Windows XP workstation
 - Used Outlook 2013 from remote computer online mode, same result
 - Tried cached exchange from remote PC, inbox shows up after sync
 - Installed Office 2013 on another server within network (Did not install any updates)
 - Setup mail profile for User, same result
 - Moved mailbox to another database in Exchange
- Tested auto discover on network– passed
 - Opened Outlook /safe
 - Opened Outlook /cleanviews
 - Reset view settings within Outlook
 - Rest security permissions for user account to default using ADUC
 - Verified inheritable permissions set in AD
 - Compared mailbox settings with another user mailbox that is working within Exchange (all settings match)
 - Upgraded Exchange 2010 to SP3 and latest rollups
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Question by:JacksonTechnical
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achaldave earned 1500 total points
ID: 40006801
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by:JacksonTechnical
ID: 40006891
That particular article was for using cached Exchange mode, which we are not.  I did however try turning off preview and it did not correct the issue.  I then clicked off the inbox on another folder and back on it and the email did show up.  When I turned on preview, the inbox was blank again.  This seems more like a workaround and the user would like to use the preview.  Does anyone know what causes this so we can correct it?
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