Solved

Outlook 2013 & Exchange 2010, User Inbox Blank

Posted on 2014-04-17
2
2,510 Views
Last Modified: 2014-04-17
Really weird issue with Outlook 2013 connecting to Exchange 2010 using online mode.  We have a client that is moving to a terminal server environment.  The server is 2008 R2 with Office 2013 Pro.  A specific user; his inbox shows no email or blank, but all other folders show contents. All the other users on the terminal server work with no issues.  We do not want to use cached exchange mode on terminal server.  Any suggestions of what could be causing this issue would be appreciated.  

Below is a list of troubleshooting steps we have taken.

- Recreated Outlook mail profile
 - Recreated user profile on terminal server
 - Marked all email within inbox as read
 - Logged into owa, confirmed all email shows up
 - All email shows up in Outlook 2007 on Windows XP workstation
 - Used Outlook 2013 from remote computer online mode, same result
 - Tried cached exchange from remote PC, inbox shows up after sync
 - Installed Office 2013 on another server within network (Did not install any updates)
 - Setup mail profile for User, same result
 - Moved mailbox to another database in Exchange
- Tested auto discover on network– passed
 - Opened Outlook /safe
 - Opened Outlook /cleanviews
 - Reset view settings within Outlook
 - Rest security permissions for user account to default using ADUC
 - Verified inheritable permissions set in AD
 - Compared mailbox settings with another user mailbox that is working within Exchange (all settings match)
 - Upgraded Exchange 2010 to SP3 and latest rollups
0
Comment
Question by:JacksonTechnical
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 15

Accepted Solution

by:
achaldave earned 500 total points
ID: 40006801
0
 

Author Comment

by:JacksonTechnical
ID: 40006891
That particular article was for using cached Exchange mode, which we are not.  I did however try turning off preview and it did not correct the issue.  I then clicked off the inbox on another folder and back on it and the email did show up.  When I turned on preview, the inbox was blank again.  This seems more like a workaround and the user would like to use the preview.  Does anyone know what causes this so we can correct it?
0

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question