Interesting Outlook 2010 Issue when Forwarding E-mails
Posted on 2014-04-17
One of our users ran into an issue today that I have not only never heard of but never seen before, and I was wandering if someone could shed some light on this for me.
If you go to your contacts and then open up any contact you have in there. Now make sure you are on the "Contact Tab" and click on the button that says "Email", and a new message opens with the e-mail address from the contact you were just in. Now create any subject, and body and hit send. Once you have done that go to the same users "Sent Box" and find the e-mail you just sent and open it. Now hit forward and type in another e-mail address manually in the "To" field and hit send. Ok, now go the second person's mailbox that you just sent that e-mail to and open up the e-mail from there inbox. Now go to File and then info and properties (You are looking for the dialog box that will show you the header information from the e-mail message). About 3/4 of the way down the properties box is a button that says "Contacts" with a field beside it, and you will notice that it has the "Contact" name in it from the very first e-mail that you sent?? Also, if you print this e-mail out you will see a line item called "Contacts" with the same information on the print out.
Now if you send a new message and manually type in the contacts name (In other words do not go to contacts first and select e-mail from there), and send the message. If you follow the same process above when you look at the properties again for the second message you will notice that the "Contacts" field is blank. The question is how to prevent outlook from placing anything in this field when you start an e-mail from your actual contact list?? Any help would be greatly appreciated.