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Wrong print drivers installed on domain?

Posted on 2014-04-17
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Last Modified: 2014-05-18
Good Morning Experts,

I have a weird problem and hope you can help me.

We have a Windows 2003 Forest and 2008 DCs.  We have one print server that serves our domain.

Recently several users are having issues printing to printers they have always printed to previously.  Each one of them are on laptops and the issue ended up being that they had a different driver installed than what was on the print server.

The fix was to remove the printer, and manually remove the driver out of the default location and readd the printer from the print server and all is resolved.

My concern is, why is this happening?  How are they getting the incorrect drivers on their laptops and not the same driver that the server has and how can I prevent this from continuing?

Thank you,

Karen
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Question by:klsphotos
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6 Comments
 
LVL 17

Expert Comment

by:Brad Bouchard
ID: 40007770
How are they getting the incorrect drivers on their laptops and not the same driver that the server has and how can I prevent this from continuing?
Check for additional drivers first thing:  http://goolier.com/index.php/2012/09/how-to-add-additional-32bit-drivers-on-64bit-print-server/

I'm sure that's not the problem, so also be sure to look at the obvious two things:
1.  Are users using a similar printer elsewhere (home, another remote office location)?
2.  Are there really only the right drivers are your server?

I know those are obvious, but better safe than sorry.

Next, you can't prevent this from happening if users are going to be local admins on their workstations.
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LVL 20

Expert Comment

by:compdigit44
ID: 40011729
You can configure a group policy to prevent users from installing Printer Drivers...

http://technet.microsoft.com/en-us/library/jj852204.aspx
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Author Comment

by:klsphotos
ID: 40027816
They are students, they are configured to install drivers and need to be allowed too, same with staff.
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LVL 2

Expert Comment

by:YoursJitu
ID: 40037667
Does your domain got PC which are in different flavours?

Win 7 32 bit? Win 7 64 Bit? Win XP 32 Bit? Win XP 64 bit? Win 8 32 bit? Win 8 64 bit?

If yes then have you provided all the different flavours of drivers on your Print Server?

If not then you should provide all the drivers which are required as per your Client OS. You need to install those drivers on the Printer Server as Additional Set of DRivers, so client will automatically communicate with Print Server and download required set of drivers for him.

http://technet.microsoft.com/en-us/library/cc732946.aspx
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Accepted Solution

by:
klsphotos earned 0 total points
ID: 40063022
This has been resolved.  The issue was their laptops were ghosted and their WSUS accounts needed to be reset.  That is why their system went out to the internet, it could not reach the default and currently we do not have that option blocked.  Thank you everyone who responded.
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Author Closing Comment

by:klsphotos
ID: 40073018
This was a nightmare to figure out but now that we know, I would figured I would share.
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