Solved

Word - "File in Use" pop-up window has incorrect name

Posted on 2014-04-17
6
82 Views
Last Modified: 2016-06-05
The problem is when I have a Word doc. open and someone else on the network wants to open the doc, the "File in Use" pop-up window, says the "file is locked for editing by XXXX " But it displays someone elses name, not mine.

Excel displays the correct name. It is just Word that says I'm a different user.

How do I get Word to recognize and display to others, that I'm the one with the document open?

In the “Personalize your copy of Microsoft Office” section, it has the correct name for the user – so, the problem isn’t in that part.

Software is Win 7 Pro and Word 2010.

Thank you
0
Comment
Question by:carlosab
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
6 Comments
 
LVL 35

Expert Comment

by:Kimputer
ID: 40007859
You have to try this again, but slightly different. User 1 opened the file, that you already opened, and showed user XXXX as the user who locked it.
But now I want user 1 opening a file that user 2 (so a colleague or something) has already open, and see if it's still user XXXX locking the file.
If that's the case, it's probably because of a temporary file made by XXXX that was never deleted. If it shows user 2 locking the file, then the problem is definitely a problem in your computer.
0
 

Author Comment

by:carlosab
ID: 40008654
"Robert Reader" opens file "test.doc" which was originally created by "Carla Creator"
User 1 then tries to open test.doc.
Sometimes she gets a dialog box that says "Carla Creator" has it open.
Sometimes she gets a dialog box that says "Robert Reader" has it open.

User2 then tries to open test.doc - while Robert reader still has it open.
Sometimes he gets a dialog box that says "Carla Creator" has it open.
Sometimes he gets a dialog box that says "Robert Reader" has it open.
0
 
LVL 35

Accepted Solution

by:
Kimputer earned 500 total points
ID: 40008711
In this case, I still think you have to scour through the source folder (where the file resides) for temp files (usually starting with "~") and delete those files.
1
 

Author Comment

by:carlosab
ID: 40008717
I just checked. There are no temp files in the source folder.
0
 

Expert Comment

by:ERWSD
ID: 41137998
Found a temp file in the network folder and deleted it. Closed and tested and it worked perfectly.   Thank you for the fix!
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Meetings to discuss business process can waste time, and often do .  The meeting's dialog can get confusing when participants have different professional perspectives and backgrounds.  A jointly-developed process picture helps wade through the confu…
As freelancing is becoming more and more common in the tech industry, certain obstacles are proving to be a challenge to those who are used to more traditional, structured employment. This article is meant to help identify such obstacles and offer a…
The viewer will learn how to make their project stand out over others by learning how to change colors and shapes, add spaces, change directions, and add bullets to their charts.
The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question