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Word - "File in Use" pop-up window has incorrect name

Posted on 2014-04-17
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Last Modified: 2016-06-05
The problem is when I have a Word doc. open and someone else on the network wants to open the doc, the "File in Use" pop-up window, says the "file is locked for editing by XXXX " But it displays someone elses name, not mine.

Excel displays the correct name. It is just Word that says I'm a different user.

How do I get Word to recognize and display to others, that I'm the one with the document open?

In the “Personalize your copy of Microsoft Office” section, it has the correct name for the user – so, the problem isn’t in that part.

Software is Win 7 Pro and Word 2010.

Thank you
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Question by:carlosab
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5 Comments
 
LVL 37

Expert Comment

by:Kimputer
ID: 40007859
You have to try this again, but slightly different. User 1 opened the file, that you already opened, and showed user XXXX as the user who locked it.
But now I want user 1 opening a file that user 2 (so a colleague or something) has already open, and see if it's still user XXXX locking the file.
If that's the case, it's probably because of a temporary file made by XXXX that was never deleted. If it shows user 2 locking the file, then the problem is definitely a problem in your computer.
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Author Comment

by:carlosab
ID: 40008654
"Robert Reader" opens file "test.doc" which was originally created by "Carla Creator"
User 1 then tries to open test.doc.
Sometimes she gets a dialog box that says "Carla Creator" has it open.
Sometimes she gets a dialog box that says "Robert Reader" has it open.

User2 then tries to open test.doc - while Robert reader still has it open.
Sometimes he gets a dialog box that says "Carla Creator" has it open.
Sometimes he gets a dialog box that says "Robert Reader" has it open.
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LVL 37

Accepted Solution

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Kimputer earned 2000 total points
ID: 40008711
In this case, I still think you have to scour through the source folder (where the file resides) for temp files (usually starting with "~") and delete those files.
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Author Comment

by:carlosab
ID: 40008717
I just checked. There are no temp files in the source folder.
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Expert Comment

by:ERWSD
ID: 41137998
Found a temp file in the network folder and deleted it. Closed and tested and it worked perfectly.   Thank you for the fix!
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