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Word - "File in Use" pop-up window has incorrect name

The problem is when I have a Word doc. open and someone else on the network wants to open the doc, the "File in Use" pop-up window, says the "file is locked for editing by XXXX " But it displays someone elses name, not mine.

Excel displays the correct name. It is just Word that says I'm a different user.

How do I get Word to recognize and display to others, that I'm the one with the document open?

In the “Personalize your copy of Microsoft Office” section, it has the correct name for the user – so, the problem isn’t in that part.

Software is Win 7 Pro and Word 2010.

Thank you
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carlosab
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carlosab
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1 Solution
 
KimputerCommented:
You have to try this again, but slightly different. User 1 opened the file, that you already opened, and showed user XXXX as the user who locked it.
But now I want user 1 opening a file that user 2 (so a colleague or something) has already open, and see if it's still user XXXX locking the file.
If that's the case, it's probably because of a temporary file made by XXXX that was never deleted. If it shows user 2 locking the file, then the problem is definitely a problem in your computer.
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carlosabAuthor Commented:
"Robert Reader" opens file "test.doc" which was originally created by "Carla Creator"
User 1 then tries to open test.doc.
Sometimes she gets a dialog box that says "Carla Creator" has it open.
Sometimes she gets a dialog box that says "Robert Reader" has it open.

User2 then tries to open test.doc - while Robert reader still has it open.
Sometimes he gets a dialog box that says "Carla Creator" has it open.
Sometimes he gets a dialog box that says "Robert Reader" has it open.
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KimputerCommented:
In this case, I still think you have to scour through the source folder (where the file resides) for temp files (usually starting with "~") and delete those files.
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carlosabAuthor Commented:
I just checked. There are no temp files in the source folder.
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ERWSDCommented:
Found a temp file in the network folder and deleted it. Closed and tested and it worked perfectly.   Thank you for the fix!
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