The proxy server isn't responding error message when using Internet Explorer 11
Hello and Good Afternoon Everyone,
I wish to help my supervisor who is also a good friend with what appears to be a browser issue. Whenever he attempts to get onto the internet using Internet Explorer 11, he gets the following error message: The proxy server isn't responding. The suggestions he gets to correct the problem is as follows: 1. Check proxy settings 127.0.0.1:13081 , 2. Make sure firewall isn't blocking web., 3. Check LAN settings, and 4. Ask a system administrator for help. Interestingly, all other computers with the wireless connections are working just fine. He also remembers receiving a message indicating the computer is correctly configured but the DNS server is not responding.
The problem is with the main computer with the hard wired or ethernet connection to the Comcast receiver.
With respect to a possible cause, he said he only noticed the problem after using Malwarebytes. Personally, I can not see how this program could have caused the issue because I have used Malwarebytes several times in the past and without problems. Just from the sound of things, I believe there is an invalid browser setting. Of course, I am speculating and could be wrong here.
Just in case it is needed, the operating system is Windows 7 in case any changes need to be made within the operating system as opposed to the browser.
In closing, thanks so much in advance for any attention and suggestions given to this question. I will look forward to reviewing all feedback given.
George
I wish to help my supervisor who is also a good friend with what appears to be a browser issue. Whenever he attempts to get onto the internet using Internet Explorer 11, he gets the following error message: The proxy server isn't responding. The suggestions he gets to correct the problem is as follows: 1. Check proxy settings 127.0.0.1:13081 , 2. Make sure firewall isn't blocking web., 3. Check LAN settings, and 4. Ask a system administrator for help. Interestingly, all other computers with the wireless connections are working just fine. He also remembers receiving a message indicating the computer is correctly configured but the DNS server is not responding.
The problem is with the main computer with the hard wired or ethernet connection to the Comcast receiver.
With respect to a possible cause, he said he only noticed the problem after using Malwarebytes. Personally, I can not see how this program could have caused the issue because I have used Malwarebytes several times in the past and without problems. Just from the sound of things, I believe there is an invalid browser setting. Of course, I am speculating and could be wrong here.
Just in case it is needed, the operating system is Windows 7 in case any changes need to be made within the operating system as opposed to the browser.
In closing, thanks so much in advance for any attention and suggestions given to this question. I will look forward to reviewing all feedback given.
George
SOLUTION
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SOLUTION
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SOLUTION
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ASKER
Hello and Good Evening
No problem with the slight delay in responding back. I often have difficulty myself staying active like I should because of working 2 jobs. At any rate, let me move onto responding to your questions. First, my friend will be trying out the suggestions given within the link of https://www.experts-exchange.com/questions/28415424/what-are-the-steps-for-repairing-Internet-Explorer-11.html this weekend. As such, it will probably be Monday morning before I know the outcome of his efforts. With respect to your second question, the modem box or receiver was supplied by Comcast which regulates his wired and wireless connections, cable, and phone too if I am not mistaken. He did mention to me today that he contacted Comcast last night. The tech he spoke to adviced him to power off the receiver, wait about 45 to 60 seconds, and power it back on to see if the problem still existed. Unfortunately, the error message of unable to locate proxy server was still present. The Comcast technician thinks the box itself might need to be replaced. Given this new information, I believe the people at Comcast think this is a connection problem and not a browser problem. At this point, there is not any confirmed diagnois of the problem.
I will keep you posted on the progress of everything. In the meantime, if you should have any further suggestions you would like to share, I am always open to them.
Thanks again.
George
No problem with the slight delay in responding back. I often have difficulty myself staying active like I should because of working 2 jobs. At any rate, let me move onto responding to your questions. First, my friend will be trying out the suggestions given within the link of https://www.experts-exchange.com/questions/28415424/what-are-the-steps-for-repairing-Internet-Explorer-11.html this weekend. As such, it will probably be Monday morning before I know the outcome of his efforts. With respect to your second question, the modem box or receiver was supplied by Comcast which regulates his wired and wireless connections, cable, and phone too if I am not mistaken. He did mention to me today that he contacted Comcast last night. The tech he spoke to adviced him to power off the receiver, wait about 45 to 60 seconds, and power it back on to see if the problem still existed. Unfortunately, the error message of unable to locate proxy server was still present. The Comcast technician thinks the box itself might need to be replaced. Given this new information, I believe the people at Comcast think this is a connection problem and not a browser problem. At this point, there is not any confirmed diagnois of the problem.
I will keep you posted on the progress of everything. In the meantime, if you should have any further suggestions you would like to share, I am always open to them.
Thanks again.
George
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Since the real solution was found in the other question, I think you can go ahead and close this one accepting your own last comment, that way anyone who runs into this issue in the future will find the actual solution if they find this question. Glad you got your answer! I value the points, but I value the true solution more :)
ASKER
Hello and Good Morning Mr. Kehler
I truly respect and honor your position on this matter. In all fairness to your valued input, I will go ahead and award you points. And, thank you once again for your participation and responsiveness to this post.
George
I truly respect and honor your position on this matter. In all fairness to your valued input, I will go ahead and award you points. And, thank you once again for your participation and responsiveness to this post.
George
ASKER
To Whom It Concerns,
The reason my own comment is accepted is for the sole purpose of helping out other users in the future who might run across this same problem. Mr. Kehler who participated in this post is in agreement with this recommendation as well. If further questions, concerns, or corrections need to be made, please feel free to let me know and I will cooperate in any way I can.
Thank you
George
The reason my own comment is accepted is for the sole purpose of helping out other users in the future who might run across this same problem. Mr. Kehler who participated in this post is in agreement with this recommendation as well. If further questions, concerns, or corrections need to be made, please feel free to let me know and I will cooperate in any way I can.
Thank you
George
ASKER
Thank you for your suggestions. After reviewing the information, I do have some followup questions. First, could you provide a direct download link for an alternative browser, such as Google Chrome or Mozilla Firefox to try in order to help rule out the browser being the culprit? Secondly, if the alternative browser does work, what would be the necessary steps for getting IE working again? Is there a way of resetting IE back to its original default settings within Tools of Internet Options? And, if all of this fails, what are the actual steps for basic networking troubleshooting? I am somewhat familiar with the ipconfig and ping commands from past troubleshooting sessions. At any rate, perhaps there is an article which can be printed out which goes through the necessary steps.
In closing, I apologize for the followup questions. I just want to make sure I am on the same page with you with respect to your suggestions.
Thank you
George