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Outlook: Profile in Terminal Server

Posted on 2014-04-17
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Last Modified: 2014-04-28
Hello:

Up until recently, an end user's Outlook 2013 e-mail profile and account worked fine on a Terminal Server box.  

Since it stopped working recently, I tried to re-setup her profile and account.  But, doing so failed.

Now, it appears that the name of her Exchange server has a GUID per user.  Is it possible that I need to use a different Exchange server name in the wizard used to create her e-mail account?  If so, how would I find out that name?  Do I simply use the physical name of the Exchange server box?

Thanks!

TBSupport
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Question by:TBSupport
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Expert Comment

by:bigeven2002
ID: 40007376
Hello,
Since the exchange server is showing as a GUID, it sounds like the terminal lost its domain binding.  Since you already tried recreating outlook profile, try recreating her windows profile.  Backup her data and them delete her profile from advanced system properties on the terminal.

Is this same terminal shared with other users?  If so, do they have the same problem?
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by:TBSupport
ID: 40007486
Hi bigeven2002:

It is shared with other users, and she's the only one getting the problem.  The other person who has an e-mail profile on her also has a GUID.  Interesting.

TBSupport
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bigeven2002 earned 500 total points
ID: 40007691
Ok thanks for letting me know.  I am beginning to think her windows profile is corrupt.  Try backing up her stuff and then delete / recreate her profile as indicated earlier.  Then re-add her account to outlook to see if that resolves it.
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