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cannot login to vCentre

Posted on 2014-04-17
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Last Modified: 2014-06-01
Cannot login to vCetnre using vSphere client.

error message is " Vsphere client could not connect to "SERVERNAME".
The server took too long to respond. (the operation has timed out".

I logged into the server using RDP and restarted the automatic service called "VMware virtualcenter server" but that did not work.
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Question by:Ikky786
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LVL 19

Expert Comment

by:vmwarun - Arun
ID: 40008033
Are you using vCenter v5.5?
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Author Comment

by:Ikky786
ID: 40008217
Esx 4.1
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LVL 118
ID: 40008319
Are you connecting to the correct

1. IP Address
2. hostname or fqdn ?

If you have vCenter Server, any clues in the event log, is the vCenter Server service starting, are you using SQL Express, is the database larger than 4GB?
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LVL 61

Expert Comment

by:gheist
ID: 40009520
Connect to system and check number of DB connections (netstat). If it is maximum with data hung in receive buffers you need to rise their number.
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LVL 3

Expert Comment

by:mlsbraves
ID: 40011009
I logged into the server using RDP and restarted the automatic service called "VMware virtualcenter server" but that did not work.
Is the service currently running?

Can you check your event logs and see if anything sticks out.

If your running SQL Express there is a database size limit: SQL 2008R2 and above is 10GB, prior versions is 4GB. I ran into this issue not to long ago.
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Author Comment

by:Ikky786
ID: 40059952
how do I check the number of DB connections? what is location of the logs?
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LVL 61

Expert Comment

by:gheist
ID: 40059986
Ask some system administrator on site to explain to you how to run commands on windows sever.
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LVL 118
ID: 40060153
Check the Event Viewer on the SQL Server?

What does the error message in the event log state?

What is the size of the database in Explorer?
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LVL 3

Expert Comment

by:mlsbraves
ID: 40066219
Can you confirm if the vCenter Server service is running or not? If not, try starting the service and wait for it to fail. Next check your Event Logs (Start --> Administrative Tools --> Event Viewer --> Windows Logs --> Application). Let us know what errors you see relating to VMware or MSSQL. It may also be helpful to check you VMware logs. Default location is "C:\ProgramData\Vmware\Vmware VirtualCenter\Logs" Look for vpxd-xxx. The largest number is the latest log.
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Accepted Solution

by:
Ikky786 earned 0 total points
ID: 40094338
problem solved by rebooting server.
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Author Closing Comment

by:Ikky786
ID: 40103696
none of the suggested solutions worked. instead a reboot fixed the issue.
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