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DELL PE controllers will not firmware update

Posted on 2014-04-18
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Last Modified: 2016-11-23
Tried to update perc 5/i controllers in pe 1950 and 2950.

Dont have floppy disk drives... so I thought I could do the windows update.

both Very quickly say succeeded, however, on reboot and inspection through update again and open manage they are still old version.

Am running with admin privileges on the update.

what gives??

Latest firmware is: 5.2.2-0072 and update reports controller is on 5.1.1-0040

Need to keep these servers running so need to work on this kit.

Many thanks in advance


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Question by:roycasella
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11 Comments
 
LVL 25

Expert Comment

by:Tony Giangreco
ID: 40008603
Download the firmware update labeled Harddrive. That should work for you.
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Expert Comment

by:Seth Simmons
ID: 40009193
both Very quickly say succeeded

it didn't install; the update process takes a few minutes

scroll down to the 4th download; was that one the one you tried?

http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=WJG5R&fileId=2953936580&osCode=WLHS1&productCode=poweredge-1950&languageCode=EN&categoryId=SF
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LVL 33

Expert Comment

by:PowerEdgeTech
ID: 40010809
Did you already update the BIOS and ESM/BMC?  They should be updated before the PERC is updated.  You should also update the driver before updating the firmware.
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Author Comment

by:roycasella
ID: 40011104
Yes.. I downloaded that 4th download...

ONLY update I have tried to apply at this time.

hard Drive suggests you need to have a floppy disk though... which I could source a usb floppy im sure but thought windows update should work a-ok.

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roycasella earned 0 total points
ID: 40037601
Any more ideas please?

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Expert Comment

by:Tony Giangreco
ID: 40037615
If your company is the registered owner of the server, I'd call Dell's basic server support. I've spoken to them before and they can walk you through any situation you have on hardware and drivers. All you need is the service tag.

Hope this helps!
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Expert Comment

by:PowerEdgeTech
ID: 40037623
Which OS?  What is your BIOS version?  PERC driver version?
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Expert Comment

by:PowerEdgeTech
ID: 40352553
Next time try answering the question so we can help you.
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Author Comment

by:roycasella
ID: 40352674
Sorry Poweredge tech, but I did wait 2 weeks and nothing so I had to progress on.

I would of loved to have sorted this, but time did not allow after this 2 week period. It is still outstanding but the suggestions have not worked.

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by:PowerEdgeTech
ID: 40352694
True, it was open for 2 weeks, however you asked for more ideas on 5/2, but then didn't respond to my question 7 minutes later.  Maybe you didn't see the relevance in the questions, but ALL of them could have an effect on it.

Good luck.
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Author Closing Comment

by:roycasella
ID: 40361921
Didnt get anywhere on this one
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