Need to Create an Automated On Call escalation list
Posted on 2014-04-18
Need to have an escalation list for on call support. The need to enter names, contact info and dates of support range (calendar field).
Wondering the best way to do this. the list would be able to be filtered by an operations staff for looking up support names for specific areas. Update capability for actual support staff to update their info and for managers to change support resources like a rotation or date range. How to display the filtered results ?? Easy of updating for support staff and managers.
Is there anything out there in notes that would be able to do this without having to create something from scratch ?? I current have an application lotus notes database that has a lot of functionality that I'd like to add this feature to.