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Outlook still pointing to old exchange 2010 server even after mailbox move

Posted on 2014-04-18
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Last Modified: 2014-04-26
I have installed a SBS2011 server that I need to move mail to a dedicated exhchange server.  I have installed exchnage 2010 on a dedicated server will all the exchange roles and updated both exchange servers to SP3.

I am able to successfully move a mailbox from SBS to stand alone exchange.  However Outlook (on a terminal server) still points to the SBS server.  

I know in the past when I have done SBS2003 to SBS2011 migrations that outlook automatically picked up the new server after moving the mailbox.

How can I make outlook automatically pickup the new server? )Without installing/configuring a CAS array, shutting down the old server, doing an outlook repair or recreating the outlook profile.)
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Question by:jpgillivan
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7 Comments
 
LVL 27

Expert Comment

by:MAS
ID: 40008954
Keep both the servers running till all the users logged in to outlook atleast once.
Automatically it will get connected to the new mailbox holder
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LVL 98

Expert Comment

by:John Hurst
ID: 40008956
If you have difficulties and you know your Exchange mail is where you want it, rec-creating the Outlook Profile is very easy to do. Send out clear instructions and have your users do it.
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LVL 63

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by:Simon Butler (Sembee)
Simon Butler (Sembee) earned 750 total points
ID: 40009192
You have pretty much ruled out all options that are available to you.
The behaviour you are seeing is what I would expect to see - the old server is still valid, therefore Outlook will continue to use it.

Why don't you want to create a CAS array? It takes three minutes to do (it has nothing to do with load balancing as many people think) and then you just need to repair the Outlook profile to get the clients to use it.

Without doing that there are pretty much no other options available to you. You can try a new Outlook profile, but there is no guarantee that you will get the "right" Exchange server returned.

Simon.
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Accepted Solution

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jpgillivan earned 0 total points
ID: 40012771
Simon,  I could look at doing a cas array but i did test doing the profile repair (not a profile recreate) and it picked up the new server.

Repair a profile in Outlook 2010 or 2013
In Outlook 2010 or 2013, click File.
Click the down-arrow next to Account Settings, and then Account Settings.
On the Email tab, select your account (profile), and then click Repair.
Follow the prompts in the wizard, and when you’re done, restart Outlook.

If I created a cas array I might have to recreate the profile to pick up the cas array also.  

Seems to me that simply moving the mailboxes then having users repair their profile will be the easiest since they will have to do that anyway and I don't have to go through the cas array configuration process.  Although I might think about the CAS array route in the future.
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40012775
Having seen your closure request, I don't think you fully understand what is involved with a CAS Array.

Step 1: Create DNS entry
Step 2: Create CAS Array (new-clientaccessarray)
Step 3: Adjust mailbox database configuration using set-mailboxdatabase

Job done - three minutes at most.

You have said a repair profile is required - that is exactly what is required to do either of the tasks, as I have said. However instead of having the clients pick up the real server address, they will pick up the CAS array address.

I still don't understand why you don't want to create an RPC CAS array? The clients need to be updated to something, so instead of an actual server they go to the CAS Array address. All future profile creations will use the CAS Array address.

As far as I am concerned, there is no reason I can think of why you shouldn't create a CAS Array.

Simon.
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40012783
"Profile repair only is easier for all parties opposed to creating a cas array also."

A CAS array is not an "opposed to" option at all.
Whichever way you look at it, a repair of the profile is required.

Simon.
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Author Closing Comment

by:jpgillivan
ID: 40024356
Profile repair only is easier for all parties opposed to creating a cas array also.
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