Suddenly the "backspace," "g" and "h" keys stopped working - HP laptop
Posted on 2014-04-18
Model: Pavilion g6-2106nr
OS: Windows 7 Home Premium, 64-bit, Service Pack 1
RAM: 4 GB
Keys on my wife's laptop keyboard that were working are not working now.
Suddenly the "backspace," "g" and "h" keys stopped working, as well as the "8" key on the number pad, and the asterisk over on the numberpad, and the sound "mute" button (F11)
A restart did not change anything.
We're going to try powering-down in a minute and then powering back on.
Assuming that does not work..what are some options we can pursue. Can this be a software problem or a strange virus at work?