Thanks for assistance up front.
We are running Sage CRM 7.1.f.s and using the Sage CRM Outlook plugin for filing emails.
The Sage CRM Outlook plugin is compatible with Outlook 2010, and we run it on many computers that way without issue. However, on one computer where it was working for the last year+, the user now receives an "Operation has failed" message with a warning about incompatibility. The error occurs after Outlook has opened, even though the plugin was installed successfully.
I have tried uninstalling and resinstalling the Outlook plugin, to no avail.
The user has MSFT Office Home & Business 2010 installed (and has had it for quite some time without issue). The computer is a Lenovo T-510 laptop running Windows 7 Pro SP1.
Other suggestions would be greatly appreciated.