Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17


Sage CRM Outlook Plugin Suddenly Incompatible

Posted on 2014-04-18
Medium Priority
Last Modified: 2014-06-14
Thanks for assistance up front.

We are running Sage CRM 7.1.f.s and using the Sage CRM Outlook plugin for filing emails.

The Sage CRM Outlook plugin is compatible with Outlook 2010, and we run it on many computers that way without issue.  However, on one computer where it was working for the last year+, the user now receives an "Operation has failed" message with a warning about incompatibility.  The error occurs after Outlook has opened, even though the plugin was installed successfully.

I have tried uninstalling and resinstalling the Outlook plugin, to no avail.

The user has MSFT Office Home & Business 2010 installed (and has had it for quite some time without issue).  The computer is a Lenovo T-510 laptop running Windows 7 Pro SP1.

Other suggestions would be greatly appreciated.

Thank you.Error from CRM Outlook Plugin.
Question by:BowTech
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 2

Expert Comment

ID: 40011440
Has Sage CRM been upgraded or patched recently? Have you tried doing a Repair on the Office 2010 installation itself? I have seen this fix some other plug-in problems before.

Author Comment

ID: 40012591
Thank you for the reply.  CRM has been at 7.1.f.s for about a year without issue. It is the same version on all machines, and this is the only machine having trouble.  I will try the Office repair you suggested and post back the results.

Should I also try the manual CRM plugin uninstall?

Expert Comment

ID: 40013552
I would first try the office repair. If it doesn't work then you can try the manual uninstall, reboot the computer, and reinstalling the plugin.
Moving data to the cloud? Find out if you’re ready

Before moving to the cloud, it is important to carefully define your db needs, plan for the migration & understand prod. environment. This wp explains how to define what you need from a cloud provider, plan for the migration & what putting a cloud solution into practice entails.


Author Comment

ID: 40027542
Will do, in that order, and then post back.


Author Comment

ID: 40032971
I've tried the repair, and also the repair + manual uninstall.  Neither was successful.  The plugin installs fine and even displays the message that it installed fine.  However, clicking on any of the plugin buttons (e.g., 'File Email', 'Sync', etc...) results in the message about the versions being incompatible.

I'm thinking of trying the manual uninstall again, then completely uninstalling/reinstalling Office 2010.


Thanks again for the assistance.

Author Comment

ID: 40046966
Office uninstall/reinstall was not successful.  Still receive same error message from CRM.  At this point, unless there are other suggestions, a complete pc wipe & restore is scheduled for next week.


Accepted Solution

BowTech earned 0 total points
ID: 40123227
Complete pc wipe/restore was the only way I found to fix this.

Author Closing Comment

ID: 40133823
Not really a fix, just happened to be necessary.

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how you can use Custom Document Properties to store settings and other information in your workbook so that they will be available the next time you open the workbook.
This article describes how to import Lotus Notes Contacts into Outlook 2016, 2013, 2010 and 2007 etc. with a few manual steps. You can easily export and migrate Lotus Notes contacts into Microsoft Outlook without having to use any third party tools.
Learn how to create and modify your own paragraph styles in Microsoft Word. This can be helpful when wanting to make consistently referenced styles throughout a document or template.
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

670 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question