Solved

can you charge someone without showing shipping costs?

Posted on 2014-04-18
5
307 Views
Last Modified: 2014-04-19
I have a client who is trying to get me to build an ecommerce site without showing the shipping charges.  This breaks online ethic standards in my book, but I would like to know if it is even legal to do.  Is this common (i have never seen it)

They basically want to take the charge, give them the chance to choose their shipping option, but not reveal the cost.

Their reason is because they don't know the shipping cost until they put the package together.  The store I have built from them is integrated with all shipping services so I can calculate these costs up front, but they prefer not to.

Basically, I need some fuel to back to them with to say, "see, this is why you can't do that"  Any thoughts?  Or am I the one who is off here.
0
Comment
Question by:the_hero
5 Comments
 
LVL 28

Accepted Solution

by:
jhyiesla earned 100 total points
ID: 40009249
I'm not a lawyer so I can't comment on the legality of such a thing, but this may weigh with them.  If I was a buyer looking to purchase from them and they can't tell me up from what my shipping charges are going to be, I'd move on and I suspect that most people would. I understand if they need to build some handling charges into what UPS or USPS would charge to actually ship the package, but they should build that into the price of the item or tack that on as an up front charge to the real shipping fees.

This is a bad business model.
0
 
LVL 35

Assisted Solution

by:Kimputer
Kimputer earned 100 total points
ID: 40009446
Any survey or focus group research will show this is an extremely dumb move. I can't imagine anymore than 5% of the visitors checking out actually continuing to the payment page with these kind of hidden cost.
You can even prove it to them by have a shipment charge page main page (even they won't reveal the prices, you can still put something on that page, maybe a sort explanation). The only thing important is that you can show them this will be one of the most visited pages.
0
 
LVL 12

Assisted Solution

by:junipllc
junipllc earned 100 total points
ID: 40009453
Every e-commerce site I've ever done, worked on, or heard of discloses shipping charges up front. And I've been around the block a few (too many) times.

Mike
0
 
LVL 82

Assisted Solution

by:Dave Baldwin
Dave Baldwin earned 100 total points
ID: 40009684
I don't know of any 'legitimate' business that does not show the shipping costs.  Even eBay requires their users to show the shipping charges as a separate item.
0
 
LVL 52

Assisted Solution

by:Scott Fell, EE MVE
Scott Fell,  EE MVE earned 100 total points
ID: 40010476
What typically  happens is you develop an algorithm to calculate the shipping charges.  The shipping charges can be well above and beyond the actual shipping charges in order to take into account miscalculations and prevent you from eating the costs.  

There are api's within ups and fed ex to figure this stuff out.

I agree it is a dumb idea, but you can have a message stating something like, "We want to take the time to give you the best, most accurate shipping charges.  Once we process your order, we will contact you via email.  The typical shipping charges for X are $$$, Y = $$$ and Z = $$$.

Actually, the fine print of any merchant agreement I have seen includes not charging customers for mail order until the item is shipped anyway. So there is that.
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Suggested Solutions

Using SQL Scripts we can save all the SQL queries as files that we use very frequently on our database later point of time. This is one of the feature present under SQL Workshop in Oracle Application Express.
Read about why website design really matters in today's demanding market.
Viewers will get an overview of the benefits and risks of using Bitcoin to accept payments. What Bitcoin is: Legality: Risks: Benefits: Which businesses are best suited?: Other things you should know: How to get started:
This tutorial demonstrates how to identify and create boundary or building outlines in Google Maps. In this example, I outline the boundaries of an enclosed skatepark within a community park.  Login to your Google Account, then  Google for "Google M…

706 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now