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Outlook 2010 Clients in non cached mode forced offline mode

Posted on 2014-04-18
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Last Modified: 2014-05-17
I have a strange situation here with either outlook or exchange 2010.

On an outlook 2010 machine (and not all of them), you take outlook out of cached mode it goes offline.  You can not force it back online and its grayed out.

If I place the client back into cached mode reopen outlook, goes back online.

I checked in exchange on my particular test subjects and exchange in all instances was _NOT_ configured to prevent a connection from outlook in non-cached mode meaning the client was allowed to connect either way.

This affects any client whether outside or inside (outside assumes rpc over http).

Have anyone seen this? and if so what was done to correct this issue?  I see absolutely no policy to prevent this in our domain at all. If you have a check list I could follow to confirm this ill be happy to do that too.

Thanks!
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Question by:smyers051972
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Expert Comment

by:Justin Yeung
ID: 40009508
what if you remove the outlook folders under the profile?
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Author Comment

by:smyers051972
ID: 40009553
Can you clarify what folders and in which profile? on the DC?
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Expert Comment

by:Justin Yeung
ID: 40009585
locally on the machine

%userprofile%\appdata\roaming\Microsoft\outlook

%userprofile%\appdata\local\Microsoft\outlook

just rename both folders and open outlook without cache mode.
it will rebuild your outlook profile

you can always roll back by rename it back.
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Author Comment

by:smyers051972
ID: 40009600
Would there be a better way than per client? We have 100s and some are in China... :(
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Expert Comment

by:Justin Yeung
ID: 40009602
just want to see if that works before the solution.
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Author Comment

by:smyers051972
ID: 40009606
ok we can pick one and try it perhaps :)
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Author Comment

by:smyers051972
ID: 40009754
Strange the client I just checked was affected yesterday by it now he can connect, his outbound email is stuck in the outbound queue locally on the computer still though, could this have been a transient problem? If it is how would I prevent it from happening again? Still not sure it is transient yet though.
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Author Comment

by:smyers051972
ID: 40017984
I am still not seeing this issue again popping its head up...

So I ask if there is a way to know what could cause this to occur?
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Accepted Solution

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smyers051972 earned 0 total points
ID: 40060005
Never found a solution to this so going to close this ticket as we can not reproduce this any more.
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Author Closing Comment

by:smyers051972
ID: 40071914
Closing
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