Solved

Outlook 2010 Clients in non cached mode forced offline mode

Posted on 2014-04-18
10
387 Views
Last Modified: 2014-05-17
I have a strange situation here with either outlook or exchange 2010.

On an outlook 2010 machine (and not all of them), you take outlook out of cached mode it goes offline.  You can not force it back online and its grayed out.

If I place the client back into cached mode reopen outlook, goes back online.

I checked in exchange on my particular test subjects and exchange in all instances was _NOT_ configured to prevent a connection from outlook in non-cached mode meaning the client was allowed to connect either way.

This affects any client whether outside or inside (outside assumes rpc over http).

Have anyone seen this? and if so what was done to correct this issue?  I see absolutely no policy to prevent this in our domain at all. If you have a check list I could follow to confirm this ill be happy to do that too.

Thanks!
0
Comment
Question by:smyers051972
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 7
  • 3
10 Comments
 
LVL 14

Expert Comment

by:Justin Yeung
ID: 40009508
what if you remove the outlook folders under the profile?
0
 
LVL 1

Author Comment

by:smyers051972
ID: 40009553
Can you clarify what folders and in which profile? on the DC?
0
 
LVL 14

Expert Comment

by:Justin Yeung
ID: 40009585
locally on the machine

%userprofile%\appdata\roaming\Microsoft\outlook

%userprofile%\appdata\local\Microsoft\outlook

just rename both folders and open outlook without cache mode.
it will rebuild your outlook profile

you can always roll back by rename it back.
0
Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

 
LVL 1

Author Comment

by:smyers051972
ID: 40009600
Would there be a better way than per client? We have 100s and some are in China... :(
0
 
LVL 14

Expert Comment

by:Justin Yeung
ID: 40009602
just want to see if that works before the solution.
0
 
LVL 1

Author Comment

by:smyers051972
ID: 40009606
ok we can pick one and try it perhaps :)
0
 
LVL 1

Author Comment

by:smyers051972
ID: 40009754
Strange the client I just checked was affected yesterday by it now he can connect, his outbound email is stuck in the outbound queue locally on the computer still though, could this have been a transient problem? If it is how would I prevent it from happening again? Still not sure it is transient yet though.
0
 
LVL 1

Author Comment

by:smyers051972
ID: 40017984
I am still not seeing this issue again popping its head up...

So I ask if there is a way to know what could cause this to occur?
0
 
LVL 1

Accepted Solution

by:
smyers051972 earned 0 total points
ID: 40060005
Never found a solution to this so going to close this ticket as we can not reproduce this any more.
0
 
LVL 1

Author Closing Comment

by:smyers051972
ID: 40071914
Closing
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In-place Upgrading Dirsync to Azure AD Connect
A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question