Windows 8 - Explorer Crashing after Windows Update
Posted on 2014-04-18
Just set up a client on Windows 8. She is bilingual and added a language pack in addition to English. The first night Windows updated. Now the PC comes up to the desktop (automatically - I set it that way) and then refreshes every few seconds. I think explorer is crashing. I have tried coming up in "Safe Mode" - i.e. restart with shift.
1) System was not able to "fix" start up problem.
2) I restored to before the update, but no change - not sure it really did it ask the time was 4 hours after what the restore said the time should be.
3) The restore prior to that is a fresh machine - i.e. before I spent 2.5 hours customizing it.
See stuff on MS website suggesting problem with language packs and Windows updates. Not sure what to do other than back up her personal data, recover to factory fresh, and recustomize :-) Next time I will do a full Windows backup at the end of a customization...
Any suggestions about what to try first?
I have not been able to figure out how to get out to see error logs, as the new "safe mode" is a bunch of choices..