Solved

Malaware Issues

Posted on 2014-04-19
5
239 Views
Last Modified: 2014-04-19
I am seeing several issues on my machine that I had not seen before.  I believe the machine to be infected and I need some help to get it clean again.

Here are the details:
Operating System: Windows 7 Home Premium
Model : Lenovo v570
CPU: Intel Core i5
Browsers Installed: IE, Chrome, Firefox


Observation: Whenever I attempt to go to a website
1. Sometimes the web page does not load at all.  Chrome gives good instruction to go into the setting and remove the proxy but I have to do that several times, even though I indicate that the automatic must not override.
2. At times other websites pop up that I did not indicate in the browser.  This happens particularly when I try to click on any buttons.



What I have already tried:
1. Installing McAfee
2. Installing AVG
3. Installing MalawareBytes
4. Installing RegClean Pro


Whatever has infected this machine, I have never seen anything so aggressive. It makes it impossible to work.

Anyone with suggestions on how to fix?
0
Comment
Question by:onaled777
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 24

Accepted Solution

by:
aadih earned 400 total points
ID: 40010486
Before you save your data and perform a clean install, try scanning with AdwCleaner:

http://www.bleepingcomputer.com/download/adwcleaner/ >

Assuming that you have disabled add-ons and removed any tool bars, already.
0
 
LVL 23

Assisted Solution

by:tailoreddigital
tailoreddigital earned 50 total points
ID: 40010513
In addition to the malware scanners,

This has been very useful for cleaning up browser issues,
http://www.snapfiles.com/get/avastbct.html
0
 
LVL 3

Assisted Solution

by:mlsbraves
mlsbraves earned 50 total points
ID: 40010581
I like to use Avast's Boot Time Scan. Download avast and make sure to get the latest updates. Then go to Scan and select a boot scan. Your computer will reboot and will scan before Windows loads.

Also, after this I like to reboot the computer into Safe mode and run Malwarebytes. Did your previous scan find anything?
0
 

Author Closing Comment

by:onaled777
ID: 40010624
aadih that adwcleaner was MAGNIFICENT. I needed to do absolutely nothing else after I used it.  The computer was pretty much back to normal but most importantly it was FULLY FUNCTIONAL.  

Thank you tailoreddigital and mlsbraves for participating.
0
 
LVL 24

Expert Comment

by:aadih
ID: 40010634
:-)
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Log files are useful in diagnosing and repairing problems.  This is a list of common log files and their standard locations that I've compiled.   While this is not exhaustive, it is a pretty good list that I've found to be useful.  I may update it f…
Citrix XenApp, Internet Explorer 11 set to Enterprise Mode and using central hosted sites.xml file.
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question