Solved

Desktop speakers make no sound but it tests ok

Posted on 2014-04-19
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Last Modified: 2014-04-28
The speakers stopped working a while back and I can' figure out why.  This is for an HP desktop (a6750y) running Windows 7 Enterprise.

A USB headset works fine.

But the speakers don't work, I plugged the sound jack into the green slot both on the front and back of machine - no luck. The speakers do work, I tested them out in a different computer.

attached is a picture of the properties, and when running the test, the green bars went up and down.

I've looked at everything, need some tips !
speakers test
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Question by:Alaska Cowboy
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14 Comments
 
LVL 17

Assisted Solution

by:Kent Dyer
Kent Dyer earned 25 total points
ID: 40011012
Are these the internal speaker on a desktop box (built-in, internal)?  It maybe as simple as the speaker being knocked loose.  If you have some cheap speakers that you can plugin to the headphone jack on the front then the back..

If another tech or a user added a component to the user's computer is probably why this has occurred.
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LVL 27

Assisted Solution

by:skullnobrains
skullnobrains earned 75 total points
ID: 40011017
i'd go for something being mute. sound cards handle multiple channels and each of them has volume control. first thing is to dig into the sound mixer : this is most likely not a hardware issue.

did you test using the same application that worked with the usb headset ? like above different applications use different channels (ex : pcm volume control only affects some of them).

can you try to run the builtin speaker test ?

does the internal audio system work ?
0
 
LVL 92

Assisted Solution

by:nobus
nobus earned 100 total points
ID: 40011036
right click on the speakers, and select properties
in the level tab, check if the level is high enough - and enabled


also in the sound window you posted, selct the sounds tab, and select  windows shut down sound then hit the Test knob to hear it
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LVL 1

Author Comment

by:Alaska Cowboy
ID: 40011095
>>Are these the internal speaker on a desktop box (built-in, internal)?
- not sure what you mean, I don't think there are internal speakers for this desktop, you have to have external speakers.

skullnobrains
>>i'd go for something being mute, first thing is to dig into the sound mixer
- I checked the sound mixer, at it's set properly

>>did you test using the same application that worked with the usb headset ?
- yes, same youtube video

>>can you try to run the builtin speaker test ?
- yes, isn't that what I posted above (screen shot) ?

>>does the internal audio system work ?
- not sure what you mean . . .

nobus,
- I checked the level tab, it's high (~85)
- tried the sound tab, nothing . . .

I'm going to re-install the audio driver.
0
 
LVL 14

Assisted Solution

by:Rob Miners
Rob Miners earned 50 total points
ID: 40011096
If at all possible, can you Resore the System to an earlier time it worked for me.
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LVL 1

Author Comment

by:Alaska Cowboy
ID: 40011097
When I plug in the external speakers, I hear a hum like it's definitely there, but still, no sound. re-installing driver now.
0
 
LVL 1

Accepted Solution

by:
Alaska Cowboy earned 0 total points
ID: 40011109
I uninstalled the Realtek driver, and now I have sound !
- but now I have four sources ???
speaker sources
In the attached, they have the wrong icons, so I switched.

I'll leave well enough alone and not install the driver from HP.
0
 
LVL 1

Author Comment

by:Alaska Cowboy
ID: 40011117
rrjmin0
>>If at all possible, can you Resore the System to an earlier time it worked for me.
- it's working now, but good tip, thank you
0
 
LVL 14

Expert Comment

by:Rob Miners
ID: 40011118
Good to see that you have sorted out the problem and your welcome :)
0
 
LVL 27

Assisted Solution

by:skullnobrains
skullnobrains earned 75 total points
ID: 40011119
weird enough. seems that the reinstall made it detect new channels properly : namely the headphones which are likely actually the speakers. maybe the install of the usb device is what produced the initial mess. if you happen to reproduce, i'm interested into what produced this in the first place.
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LVL 92

Assisted Solution

by:nobus
nobus earned 100 total points
ID: 40011259
it looks like you installed the wrong drivers before

did you get them from HP ?
http://h10025.www1.hp.com/ewfrf/wc/document?cc=be&lc=nl&dlc=nl&docname=c01619708
0
 
LVL 1

Author Comment

by:Alaska Cowboy
ID: 40018530
I re-installed the Realtek driver, and then it stopped working again ! The version was the same as before but the date was more current, so I thought I'd give it a try. But apparently HP and this driver don't get along.

My PC is about 5 years old and runs Windows 7 Enterprise, originally it was Vista.

Here's the driver:
realtek version
0
 
LVL 1

Author Comment

by:Alaska Cowboy
ID: 40018556
everything good now, with Realtek driver installed (plus it helps when the speakers are plugged in . . . )

thanks for the tips.
0
 
LVL 1

Author Closing Comment

by:Alaska Cowboy
ID: 40026823
thanks for the assistance. I then installed the Realtek driver from HP support site, and it's working now.
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