Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Desktop speakers make no sound but it tests ok

Posted on 2014-04-19
14
Medium Priority
?
347 Views
Last Modified: 2014-04-28
The speakers stopped working a while back and I can' figure out why.  This is for an HP desktop (a6750y) running Windows 7 Enterprise.

A USB headset works fine.

But the speakers don't work, I plugged the sound jack into the green slot both on the front and back of machine - no luck. The speakers do work, I tested them out in a different computer.

attached is a picture of the properties, and when running the test, the green bars went up and down.

I've looked at everything, need some tips !
speakers test
0
Comment
Question by:Alaska Cowboy
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 7
  • 2
  • 2
  • +2
14 Comments
 
LVL 17

Assisted Solution

by:Kent Dyer
Kent Dyer earned 75 total points
ID: 40011012
Are these the internal speaker on a desktop box (built-in, internal)?  It maybe as simple as the speaker being knocked loose.  If you have some cheap speakers that you can plugin to the headphone jack on the front then the back..

If another tech or a user added a component to the user's computer is probably why this has occurred.
0
 
LVL 27

Assisted Solution

by:skullnobrains
skullnobrains earned 225 total points
ID: 40011017
i'd go for something being mute. sound cards handle multiple channels and each of them has volume control. first thing is to dig into the sound mixer : this is most likely not a hardware issue.

did you test using the same application that worked with the usb headset ? like above different applications use different channels (ex : pcm volume control only affects some of them).

can you try to run the builtin speaker test ?

does the internal audio system work ?
0
 
LVL 93

Assisted Solution

by:nobus
nobus earned 300 total points
ID: 40011036
right click on the speakers, and select properties
in the level tab, check if the level is high enough - and enabled


also in the sound window you posted, selct the sounds tab, and select  windows shut down sound then hit the Test knob to hear it
0
Take our survey for a chance to win!

As a valued customer of Targus, we’d like to ask you a few questions about us. As thanks, you will be automatically entered for a chance to win a $500 VISA gift card. To enter, just complete the survey by September 15, 2017.

 
LVL 1

Author Comment

by:Alaska Cowboy
ID: 40011095
>>Are these the internal speaker on a desktop box (built-in, internal)?
- not sure what you mean, I don't think there are internal speakers for this desktop, you have to have external speakers.

skullnobrains
>>i'd go for something being mute, first thing is to dig into the sound mixer
- I checked the sound mixer, at it's set properly

>>did you test using the same application that worked with the usb headset ?
- yes, same youtube video

>>can you try to run the builtin speaker test ?
- yes, isn't that what I posted above (screen shot) ?

>>does the internal audio system work ?
- not sure what you mean . . .

nobus,
- I checked the level tab, it's high (~85)
- tried the sound tab, nothing . . .

I'm going to re-install the audio driver.
0
 
LVL 14

Assisted Solution

by:Rob Miners
Rob Miners earned 150 total points
ID: 40011096
If at all possible, can you Resore the System to an earlier time it worked for me.
0
 
LVL 1

Author Comment

by:Alaska Cowboy
ID: 40011097
When I plug in the external speakers, I hear a hum like it's definitely there, but still, no sound. re-installing driver now.
0
 
LVL 1

Accepted Solution

by:
Alaska Cowboy earned 0 total points
ID: 40011109
I uninstalled the Realtek driver, and now I have sound !
- but now I have four sources ???
speaker sources
In the attached, they have the wrong icons, so I switched.

I'll leave well enough alone and not install the driver from HP.
0
 
LVL 1

Author Comment

by:Alaska Cowboy
ID: 40011117
rrjmin0
>>If at all possible, can you Resore the System to an earlier time it worked for me.
- it's working now, but good tip, thank you
0
 
LVL 14

Expert Comment

by:Rob Miners
ID: 40011118
Good to see that you have sorted out the problem and your welcome :)
0
 
LVL 27

Assisted Solution

by:skullnobrains
skullnobrains earned 225 total points
ID: 40011119
weird enough. seems that the reinstall made it detect new channels properly : namely the headphones which are likely actually the speakers. maybe the install of the usb device is what produced the initial mess. if you happen to reproduce, i'm interested into what produced this in the first place.
0
 
LVL 93

Assisted Solution

by:nobus
nobus earned 300 total points
ID: 40011259
it looks like you installed the wrong drivers before

did you get them from HP ?
http://h10025.www1.hp.com/ewfrf/wc/document?cc=be&lc=nl&dlc=nl&docname=c01619708
0
 
LVL 1

Author Comment

by:Alaska Cowboy
ID: 40018530
I re-installed the Realtek driver, and then it stopped working again ! The version was the same as before but the date was more current, so I thought I'd give it a try. But apparently HP and this driver don't get along.

My PC is about 5 years old and runs Windows 7 Enterprise, originally it was Vista.

Here's the driver:
realtek version
0
 
LVL 1

Author Comment

by:Alaska Cowboy
ID: 40018556
everything good now, with Realtek driver installed (plus it helps when the speakers are plugged in . . . )

thanks for the tips.
0
 
LVL 1

Author Closing Comment

by:Alaska Cowboy
ID: 40026823
thanks for the assistance. I then installed the Realtek driver from HP support site, and it's working now.
0

Featured Post

[Video] Oticon Case Study

Open office environments can create the dynamics for innovation, but they also bring some challenges. With over 1,000 employees in an open office, Oticon needed a solution that would preserve the environment while mitigating disruptive background noises.

Watch how they did it.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I use more than 1 computer in my office for various reasons. Multiple keyboards and mice take up more than just extra space, they make working a little more complicated. Using one mouse and keyboard for all of my computers makes life easier. This co…
This paper addresses the security of Sennheiser DECT Contact Center and Office (CC&O) headsets. It describes the DECT security chain comprised of “Pairing”, “Per Call Authentication” and “Encryption”, which are all part of the standard DECT protocol.
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…

704 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question