issue with receiving email orders from online store
Posted on 2014-04-20
Hi - I'm dealing with a company that has an online store. They took on a new web designer that is moving the location and IP of the server where the store is hosted. Prior to moving IPs, the store sent the orders to an "firstname.lastname@example.org", which automatically forwarded the orders to 2 email addresses of employees of the company, and they received them just fine, no issues. Since they changed IPs for the store, when the orders come in the recipients are no longer receiving these emails going to the "orders@" email address, and obviously not being received by the 2 employee email addresses either. Yet, if I send any othertest emails to the orders@ email address, they DO receive them, just not from the new server IP for the store. Any help would be appreciated!