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Exchange 2003 ActiveSync suddendly stopped working for some clients, Iphone and Ipad

Posted on 2014-04-20
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Last Modified: 2014-04-21
same as previously posted answer by Alan Hardisty

Exchange active sync problem with iphone and ipad

I have the same problem and was wondering if we delete EVERYTHING under the Default Web Site, or just certain directories.  Thanks

Exadmin
Exchange
exchange-oma
ExchWeb
IISADMPWD
Microsoft-Server-ActiveSync
OMA
Public
Rpc
RpcWithCert
aspnet_client
Customerrors
iisstart.htm
owahttps.asp
pageerror.gif
0
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Question by:ramseyjack
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5 Comments
 

Author Comment

by:ramseyjack
ID: 40011995
Also at the same time, OWA would not allow logons and error out. Wp3.exe was at 25% CPU, and upon iisreset would OWA would work for 10-60 min before repeating the inability to logon. I set the app pool recycle to 65000. At least we have OWA now.
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LVL 76

Assisted Solution

by:Alan Hardisty
Alan Hardisty earned 2000 total points
ID: 40012246
Don't delete everything under the default website - that would be  step too far.

Follow KB883380 and delete the virtual directories listed and if that doesn't work, then please read through my article here:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html

or for more up-to-date info, my blog here:

http://alanhardisty.wordpress.com/2010/02/28/exchange-2003-and-activesync-configuration-and-troubleshooting/

If you are still stuck, please let me know.

Alan
0
 

Author Comment

by:ramseyjack
ID: 40013106
Alan thank you for the help.. We tried all the processes but the solution was to uninstall Microsoft Endpoint Protection from the server. All devices syncing... we actually re-installed Endpoint and it killed the activesync connections to everything except MS tablets, and MS phones. second uninstall brought all activesync back to Android and Apple products.

Thanks again
0
 

Author Comment

by:ramseyjack
ID: 40013190
I've requested that this question be closed as follows:

Accepted answer: 0 points for ramseyjack's comment #a40013106

for the following reason:

we were able to find the solution after exhausting all the logical ones.
0
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 2000 total points
ID: 40013161
That's not the first time a Microsoft Security Product has broken Activesync!  If you look at my blog, you will see that Microsoft Security Essentials also breaks it!!!

Good to know they manage to kill their own products with other products from their own stable.

Alan
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