Solved

Windows XP - No Audio Device

Posted on 2014-04-21
11
383 Views
Last Modified: 2014-05-27
Good Day Experts!

I am trying to find out why I have no Audio on my machine.  Not too long ago I had bad trouble with it.  I had to do msconfig and selective startup to find what was causeing it to not boot to my desktop.

Since then I have had Audio,  A few days ago I rebooted and I have no Audio. I try to do services.msc to check on Windows Audio and my Services will not display. It just displays "MMC could not create the snap-in. The snap-in might not have been installed correctly".

Do you have any helpful hints?

Thanks,
jimbo99999
0
Comment
Question by:Jimbo99999
  • 4
  • 2
  • 2
  • +3
11 Comments
 
LVL 25

Accepted Solution

by:
Tony Giangreco earned 100 total points
ID: 40012406
Go Back into MsConfig. you may have removed the Audio app from running

Also go to device manager and see if the sound driver is installed. If not reinstall it.
0
 
LVL 62

Assisted Solution

by:☠ MASQ ☠
☠ MASQ ☠ earned 100 total points
ID: 40012415
If you're not getting access to Services from an administrator account also consider that the system is infected - this may be separate from your audio issue.  Have you run any AV/Malware scans?
0
 

Author Comment

by:Jimbo99999
ID: 40012423
Hey There...thanks for responding.  

I have tried the AVG and Malwarebytes in the past but my trial has ended for them.  Do you have one that you recommend that I try?

Windows Audio is checked when I do msconfig and look on the Services tab.

Thanks,
jimbo99999
0
Simplifying Server Workload Migrations

This use case outlines the migration challenges that organizations face and how the Acronis AnyData Engine supports physical-to-physical (P2P), physical-to-virtual (P2V), virtual to physical (V2P), and cross-virtual (V2V) migration scenarios to address these challenges.

 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 40012440
Start with MBAM but download the Chameleon version, some infections will recognize MBAM and try to block it  - this disguised version is built to get past that.
https://www.malwarebytes.org/chameleon/

Which version of Windows? - this is in the XP area so assuming that - try MSE for your AV scan
http://windows.microsoft.com/en-GB/windows/security-essentials-download
0
 
LVL 88

Assisted Solution

by:rindi
rindi earned 100 total points
ID: 40012442
Use the free version of malwarebytes. AVG as far as I know also has a free version.
0
 
LVL 19

Assisted Solution

by:Miguel Angel Perez Muñoz
Miguel Angel Perez Muñoz earned 100 total points
ID: 40012527
Could you check can access to mmc services console on safe mode? If you can do probably your computer is infected by some malware. But can not access on safe mode could indicate some file corruption, you can try on this case run a "sfc /scannow" from command prompt.
0
 
LVL 18

Assisted Solution

by:web_tracker
web_tracker earned 100 total points
ID: 40012784
I would check the device manager to see if the audio device is listed and if the proper drivers are installed there should not be any issues listed for this device. You can go to the computer manufacturers website to download the proper drivers for the sound card, then install these drivers. But as mentioned in previous comments it is possible you may have disabled the driver when you tweaked the settings in msconfig.
0
 

Author Comment

by:Jimbo99999
ID: 40013311
web_tracker:
Thanks for the comment. I did indeed change a videocard in the recent past.  But the timing of that in conjunction with the AudioDevice I cannot be certain.  How can I identify the videocard so I can then go look at the services in startup?

MASQ:
Thanks for the comment. I will start a scan when leaving for the workday here in a little over an hr.  

Thanks for the help,
jimbo99999
0
 
LVL 18

Expert Comment

by:web_tracker
ID: 40021398
are you trying to identify the video card in the device manager or in msconfig? to find the video card listed in the device manager look under display adapater, it will show you which display drivers are installed for your new video card. To check the sound drivers installed look under the section entitled: sound, video and game contollers. If you click on the arrow sign beside this title, it should show you if the audio drivers are correctly installed. As well you can see if the device is enabled or disabled. It should say this device is working properly. If not you need to reinstall the audio drivers for this device.
0
 

Author Comment

by:Jimbo99999
ID: 40053953
I am still working on this...not abandoned.
0
 

Author Closing Comment

by:Jimbo99999
ID: 40094003
I gave up on this but want to give credit to contributors before they ding me on it.

Thanks,
jimbo99999
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Ok I have been working on this for some time having learned and gained certification in XenDesktop 4 along came version 5 which was released last month. Since then I have been working to deploy XenDesktop 5 in a small environment with only 2 virt…
It is only natural that we all want our PCs to be in good working order, improved system performance, so that is exactly how programs are advertised to entice. They say things like:            •      PC crashes? Get registry cleaner to repair it!    …
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

860 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question