[Webinar] Streamline your web hosting managementRegister Today

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 179
  • Last Modified:

Outlook 2013 not opening up

I have 2 different clients that both have laptops and outlook 2013.  One is using Exchange and one is using POP.  Within days of each other they both encountered an issue where their Outlook 2013 got stuck at "Loading Profile" after opening.  I have worked on one laptop and have done the following:

-Quick repair of Office 2013
-Online repair of Office 2013
-Created a new email profilefor user
-Created new email profile using a different user
-Disabled all add-ins in Outlook
-Ran Malwarebytes to check for malware and spyware
-Can open Outlook in Safe Mode
-If I open Outlook and it is stuck at "Loading Profile", switch users, switch back to the original user, then Outlook will be open for the original user.

What do I need to do to resolve this Outlook issue?

Thank you for any assistance.
0
Bosaloski
Asked:
Bosaloski
  • 2
1 Solution
 
Chris MillardCommented:
Out of interest, can you try clicking start->run, then:-

Outlook.exe /resetnavpane

just in case it's the outlook xml file that has corrupted.
0
 
NxJNYCommented:
here is a great software that helps and its free

http://www.howto-outlook.com/products/outlooktools.htm
0
 
BosaloskiAuthor Commented:
The resolution was to set Windows 7 not to use any of it's Aero themes.  Once the theme was set to Basic Outlook 2013 would open up.
0
 
BosaloskiAuthor Commented:
Outlook 2013 has an issue with Aero themes in Windows 7.
0

Featured Post

Keep up with what's happening at Experts Exchange!

Sign up to receive Decoded, a new monthly digest with product updates, feature release info, continuing education opportunities, and more.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now