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Outlook 2013 not opening up

Posted on 2014-04-21
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Last Modified: 2014-10-04
I have 2 different clients that both have laptops and outlook 2013.  One is using Exchange and one is using POP.  Within days of each other they both encountered an issue where their Outlook 2013 got stuck at "Loading Profile" after opening.  I have worked on one laptop and have done the following:

-Quick repair of Office 2013
-Online repair of Office 2013
-Created a new email profilefor user
-Created new email profile using a different user
-Disabled all add-ins in Outlook
-Ran Malwarebytes to check for malware and spyware
-Can open Outlook in Safe Mode
-If I open Outlook and it is stuck at "Loading Profile", switch users, switch back to the original user, then Outlook will be open for the original user.

What do I need to do to resolve this Outlook issue?

Thank you for any assistance.
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Question by:Bosaloski
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4 Comments
 
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Expert Comment

by:Chris Millard
ID: 40012595
Out of interest, can you try clicking start->run, then:-

Outlook.exe /resetnavpane

just in case it's the outlook xml file that has corrupted.
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LVL 2

Expert Comment

by:NxJNY
ID: 40012619
here is a great software that helps and its free

http://www.howto-outlook.com/products/outlooktools.htm
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Accepted Solution

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Bosaloski earned 0 total points
ID: 40350071
The resolution was to set Windows 7 not to use any of it's Aero themes.  Once the theme was set to Basic Outlook 2013 would open up.
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Author Closing Comment

by:Bosaloski
ID: 40361043
Outlook 2013 has an issue with Aero themes in Windows 7.
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