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Sharepoint site won't display internally since adding SSL

Posted on 2014-04-21
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Last Modified: 2014-04-22
We've had an intranet for several years and have always accessed it by doing //ServerName.  We wanted to access the intranet externally so I tried to add an SSL certificate to it last week.  I first expanded the site so it would use SSL/port 443.  I purchased the SSL from GoDaddy and installed it.  In IIS I added a binding for port 443.  I also changed the host file to add the new intranet name that we will use externally.  We didn't have anything in the host file so I also added the IP address for the local server name as well as the external IP and name.  I assumed I had more work to do before it would work externally, but figured our site would continue to work internally the same.  We can't access it.

I have not done anything with DNS yet -because my intranet name I used for the SSL is not part of our domain name I wasn't sure if I created a new zone or added a name record or?  I'm not sure if I need to change anything on the DNS side to fix the internal issue right now?  I do know that even if I try that new intranet name that also doesn't work internally.  

If I type the server name like I always did the site prompts for the login/password, but it will next come up.  It prompts 3 times and then comes up with a blank page.  I found that if I type the IP address instead, it will prompt me for the login and it will display after hitting ok twice on the login screen. But every time I go to a new page it prompts me again.

I need to first fix the intranet so it is working internally the way it always did.  Once that is done I need to know my next steps for getting it working externally - but I'll submit another case on that.  What do I need to do to fix the internal side??
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Question by:cindyfiller
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5 Comments
 
LVL 19

Accepted Solution

by:
Peter Hutchison earned 500 total points
ID: 40013119
When using SSL certs, make sure that you use the FQDN (fully qualified domain name) for the certificate. Short names are not usually accepted on certificates. Alos, get the name onto your DNS servers asap. Otherwise you would be wasting time on trying to solve a non-existent problem until the basic setup steps are done.
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Author Comment

by:cindyfiller
ID: 40013132
I'll start with DNS - but do I need to create a new zone or just a cname or ?
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Author Comment

by:cindyfiller
ID: 40013567
I created a new zone with the new domain name.  I added a Host record.  If I type in the new domain name I do get prompted with a login/password and if I enter that the page does display.  However, every time I go to a new page on the intranet it prompts me again for the login and password.  I can cancel it and get to the new page.  So I have 2 issues still.  I need to internally be able to just type the //ServerName to access the site like we used to.  I also need to make sure I'm not getting prompted every time for the login/password.
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LVL 19

Expert Comment

by:Peter Hutchison
ID: 40013577
If using Internet Explorer, you could change some settings in the Internet Options.
Select Security tab, Local intranet Security Settings and under User Authentication set Log-on to 'Automatic log-on only in Intranet Zone'.
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Author Comment

by:cindyfiller
ID: 40014896
I tried tweaking a few things - the host file, removing the port 443 binding from IIS and nothing seemed to work.  I restarted the server and suddenly the intranet is working again like I want it to externally - by just typing in the server name.   It also works with the new domain name I created (internally).  I'm not sure what fixed but will award points!
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