HDX redirection does not work if local device does not have external internet access - XenApp 6.5
Posted on 2014-04-21
More HDX issues..
HDX redirection does not work if the client device does not have external internet access.
All of our client devices do not have external internet access when they are in their respective branch offices. They log into their Xenapp 6.5 Published desktops when they get to work. Their XenApp sessions are configured with the appropriate proxy settings. They access the internet via their published desktop so there is no need for any local internet access.
Showing our notebook users how to change between the Auto Detect option & the Proxy settings when they go home & then come back to work is a pain so we just leave it them as auto detect. This way they can access the internet at home, but not when at work. But since they can launch their published desktops & access the internet that way, it suited our needs perfectly.
The remainder of the client devices are Win 7 embedded thin clients. None are connected to the domain. They are all in a workgroup. All log in automatically with a generic "User" account and launch the citrix receiver so users can launch their published desktops. The local clients browser does not have any internet LAN options set. Since there was no local internet access required on the client devices, this was no issue.
Only way I can make HDX redirection work is to make sure the client device has the proxy settings configured in the local browser. This fixes it for the Notebooks. The Thin clients work also, however each time flash content is about to be loaded, the user is prompted to enter their domain credentials before the content will start.
If I leave the HDX settings blank or select Auto detect on either device, the Flash content will attempt to play, but just show a black screen for it's duration before restarting and playing whilst rendering on the server instead. No events are generated on either the client or server.
The only option I can see to resolve this is to add all thin clients to domain (and use domain logins), configure proxy address for all devices & then show notebook users how to change between auto detect & proxy settings.
The ability to better stream flash content has become a priority in our business as we are utilising a lot more online flash portals which contain many instructional/induction videos that we require by law to show our employees & contractors on a regular basis. Currently server rendering makes these videos painfully slow.
Would be forever grateful if anyone can think of another option for me here. I would prefer not to compromise our outgoing internet access if possible, but also would really like not to have to add all of those thin clients to the domain :)