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Outlook auto-fill disappear when PC is rebooted.

Hello,

I've recently had to rebuild Outlook auto-fill entries for a user's new profile connecting to a new Exchange 2013 server.

When the users reboots the PC however, and launches Outlook, all the auto-fill entries are gone.

The only odd thing that I noticed was that when you close off Outlook, there is still an Outlook.exe listed in Task Manager.

Has anyone run across this issue?

Thanks,
Real-Timer.
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realtimer
Asked:
realtimer
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2 Solutions
 
JohnBusiness Consultant (Owner)Commented:
When Outlook is closed, it should disappear from Task Manager. If Outlook is set to be hidden in the System Tray, your user may be opening Outlook multiple times. If so, what is in Autocomplete could then be confusing.

Check the setting of Outlook so it is not hidden, restart the computer, make sure Outlook is only opened once and test.
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tmoore1962Commented:
What Version of Outlook?
2010 autocomplete is in the pst/ost prior versions is in a nk2 file.  So if 2010 / 2013.  Also check that autocomplete is enabled so that they're kept.

1.Click the File tab.
2.Click Options.
3.Click Mail.
4.Under Send messages, select or clear the Use Auto-Complete List to suggest names when typing in the To, Cc and Bcc lines check box.
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JohnBusiness Consultant (Owner)Commented:
@realtimer - Thank you, and I was happy to help.
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