Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Memory Test Failure for PowerEdge server

Posted on 2014-04-21
8
Medium Priority
?
5,989 Views
Last Modified: 2016-11-23
A PowerEdge server R420 failure memory test,

MEMBIST Memory Test failure DIMM A3.

Is there any tool for Dell server to diagnosis h/w problem ?

Tks
0
Comment
Question by:AXISHK
  • 3
  • 3
  • 2
8 Comments
 
LVL 36

Accepted Solution

by:
Seth Simmons earned 1200 total points
ID: 40013911
i would swap the dimm with one in a different slot
if the error appears there (problem follows the module) then you have a bad module
if the error appears still in A3 after swapping then it's the slot and need new system board

you can use dell's uefi diagnostics and also memtest86

Dell 64 Bit uEFI Diagnostics, version 4233 Installer Revision 7.3
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=TRWYD&fileId=3332974418&osCode=WS8R2&productCode=poweredge-r420&languageCode=EN&categoryId=DI

http://www.memtest86.com/
0
 

Author Comment

by:AXISHK
ID: 40014019
The Dell uEFI can fully diagnosis my server hardware, not just memory, correct ?

Tks
0
 
LVL 36

Expert Comment

by:Seth Simmons
ID: 40014626
yes
the diagnostics are built into the system when you go to the uefi setup
that download is the latest version and will update the diagnostic package on the system
it runs independent of the OS so it doesn't install anything there
swapping the dimm though is what dell support will ask to do for troubleshooting steps
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
LVL 25

Assisted Solution

by:Tony Giangreco
Tony Giangreco earned 800 total points
ID: 40016393
I agree with the suggestions above:

1. Reseat your memory chips and swap a few so the are in a different order.
2. Restart and test.
3. Run the System Diagnostics from the Diagnostics partition.
4. Dell also has a bootable diagnostics CD ISO you can download, burn, boot and test with.

I had the same problem a few years ago on a PE1950. I replaced all for 1 Gig chips, making sure they were the same and it has worked fine ever since.

Hope this info helps!
0
 

Author Comment

by:AXISHK
ID: 40016437
Tks. but what's the difference between two diagnostics tools below. Which one should I use ?

Dell 64 Bit uEFI Diagnostics, version 4233 Installer Revision 7.3
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=TRWYD&fileId=3332974418&osCode=WS8R2&productCode=poweredge-r420&languageCode=EN&categoryId=DI

Dell Systems Service and Diagnostics Tools ISO, v7.0
http://www.dell.com/support/drivers/us/en/555/driverdetails?driverid=W0R66
0
 
LVL 25

Expert Comment

by:Tony Giangreco
ID: 40016442
I would burn both DVD's and run them both. it would not hurt.
0
 
LVL 36

Expert Comment

by:Seth Simmons
ID: 40016545
the uefi diagnostics are built into the system

the diagnostic tools iso image is a bootable disc to run diagnostics; R420 is not on the compatibility list for that download
0
 

Author Closing Comment

by:AXISHK
ID: 40016557
Tks
0

Featured Post

Vote for the Most Valuable Expert

It’s time to recognize experts that go above and beyond with helpful solutions and engagement on site. Choose from the top experts in the Hall of Fame or on the right rail of your favorite topic page. Look for the blue “Nominate” button on their profile to vote.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

INTRODUCTION The purpose of this document is to demonstrate the Installation and configuration, of the HP EVA 4400 SAN Storage. The name , IP and the WWN ID’s used here are not the real ones. ABOUT THE STORAGE For most of you reading this, you …
More or less everybody in the IT market understands the basics of Networking, however when we start talking about Storage Networks, things get a bit dizzier, and this is where I would like to help.
In this video, Percona Director of Solution Engineering Jon Tobin discusses the function and features of Percona Server for MongoDB. How Percona can help Percona can help you determine if Percona Server for MongoDB is the right solution for …
In this video, Percona Solutions Engineer Barrett Chambers discusses some of the basic syntax differences between MySQL and MongoDB. To learn more check out our webinar on MongoDB administration for MySQL DBA: https://www.percona.com/resources/we…

972 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question